Unkown Error with FLR Restore Client.

[christianapr]

Hi,

I'm doing backups jobs with Vmware Data Recovery Appliance without problems.

When I try to recove files from a Backup with VmwareRestoreClient.exe, from the SAME virtualMachine as the backup, I mean, from Server1.mydomain.lan I try to recover files com Server1.mydomain.lan. Well, It works perfectly too.

But if I check advanced mode, trying to see all the possible backups from all machines, after "Atempting to log in...." I get

"Could not connect. Unknown Error"

I don't know what to do or where to find more information. If I enter a wrong password I get "The vCenter Server credentials are not valid. Please try again", so I understand that my user/password is correct.

any idea?

Many thanks!

[jamesbowling]

Just out of curiosity, have you used the FQDN for both the vDR and VC when attempting this connection?

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[christianapr]

Hi,

I tried with FQDN and just with the IP, both, and always the same error message....

thanks

any idea?

[idle-jam]

could you attach the log here as well? i think it would be helpful.

iDLE-jAM | VCP 2, VCP 3 & VCP 4

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[christianapr]

Hi,

where can I found the log you're asking for?

thanks!

[idle-jam]

in the attached screenshot there is this "view log"

iDLE-jAM | VCP 2, VCP 3 & VCP 4

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[christianapr]

11/15/2010 10:25:55 > Using 32-bit driver

11/15/2010 10:25:59 > Vix Info: VixDiskLib: config options: libdir 'DisklibPlugin', tmpDir 'C:\DOCUME_1\ADMINI1.APR\CONFIG~1\Temp\vmware-administrador'.

11/15/2010 10:25:59 > Vix Info: VixDiskLib: Advanced transport plugin was successfully loaded into vixDiskLib. Accelerated transport modes available.

11/15/2010 10:25:59 > Vix Info: VixDiskLib: Cannot find transport switch implementation in library DisklibPlugin\plugins\disklibplugin.dll.

11/15/2010 10:25:59 > Vix Info: VMware VixDiskLib (1.1) Release build-207031

11/15/2010 10:25:59 > Vix Info: Using system libcrypto, version 90809F

11/15/2010 10:25:59 > Vix Info: Mntapi_Init Asked - 1.0 Served - 1.0 was successful,TempDirectory: C:\DOCUME_1\ADMINI1.APR\CONFIG~1\Temp\vmware-administrador-500.

11/15/2010 10:26:46 > Exception: "Connect::BeginSession: failed to authenticate"

> en VmCommon.BackupAppliance.ConnectInternal(String password)

thanks

[idle-jam]

11/15/2010 10:26:46 > Exception: "Connect::BeginSession: failed to authenticate"

i used to face this before. i rebooted the VDR server and it's back to normal. you can try that ..

iDLE-jAM | VCP 2, VCP 3 & VCP 4

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[christianapr]

I tried it, but it didn't work for me , alwaysthe same error message.

any other idea?

many thanks for your help!

[RaulJBA]

christianapr,

I have the same problem. In which S.O  do you execute FLR Restore Client? I try it in W2k3 with this error.

[christianapr]

Hi, Raul

I try with windows2003, ubuntu amb red hat and in all the same error 😞

[RaulJBA]

Hi Christianapr,

Since this date until today you don't fix it? I hope will fix it if I use the last version because I try only ESXi4 and not yet with ESX4.1.

What thinks?

[christianapr]

No, I don't.

I'm using version 4 too, we will update to 4.1 during this year but I don't know when yet... I hope this and other poblems, like to have a maximun of 2 destinations, will be solved.

[bergerpjr]

christianapr -- I too am getting the same error (http://communities.vmware.com/message/1716329#1716329)

We're running vSphere 4.1 Update 1. It's been a while since your post update. Was wondering if you found a solution? thanks...