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Raddersred
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Contributor

HP RDX - testing restore but unable to see RDX drive

We have a Proliant server with an internal (USB-connected) RDX backup drive.

I am using Vsphere ESXi 5.1 (free version).

The main VM is running Windows Server Essentials 2012 and I have installed the HP RDX backup solution in that VM which has been happily backing up to the RDX drive.

Restore test:-

I have created a new VM identical to the original (in terms of hardware).

I have removed the RDX drive from the original VM and added it to the new VM (add USB controller first, then add USB device - HP RDX device).

I have set the new VM to boot from CD so it runs the HP RDX software from CD on booting (this is how you start a restore according to the docs).

The HP software loads ok but it is reporting that it can't 'see'  the RDX drive, so doesn't offer me the option to do a restore.

No errors. It just tries to list available RDX volumes but doesn't show any.

Any help appreciated.

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MORE INFO

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Just spotted an error message that appears just after the HP splash screen:-

modprobe: FATAL: Error inserting hid_dummy (/lib/modules/2.6.29-rc6-gcs/kernel/drivers/hid/hid-dummy.ko): Input/output error

Message was edited by: Raddersred

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SOLVED

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I solved this by:-

Removing the RDX from all vms

Shutting down the vms

Powering off the host

Powering back on

Adding the RDX to the new vm

It now sees the RDX drive

Message was edited by: Raddersred

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