CANNOT backup vSphere 7.0 U3 Native Key Provider NKP as required to activate it per KB 84068

Testing and failing on CLEAN INSTALL.


I can create the new VMware Native Key Provider (NKP) in vSphere 7.0 U3g Web UI, but CANNOT back it up using IP-Only setup (that does not use FQDN or DNS for secured Air-Gap environments).


KB article 84068 says VMware has Fixed the IP-Only use-case in vSphere 7.0 Update 3, and NO LONGER requires FQDN for Backups of NKP to work, but it is NOT fixed (or, its broken again, or, I'm missing an undocumented required step..??).

NOTE: Backups are CRITICAL to not lose encrypted VM or vTPM, and the 1st Backup is REQUIRED to enable the NKP service.


Official VMware KB Article 84068 says, "This issue is caused because of the Browser security. The browser is checking the origin of the code that generates the backup file and compares it with the URL. This does not match because one uses FQDN, and the other uses an IP. This is a known issue affecting VMware vSphere 7.0 U2.  Resolved in 7.0 U3."


But, this does NOT seem to be resolved in 7.0 U3??

Or... Are there some other requirements?

We're just doing a clean-install of ESXi 7.0u3f and vCenter 7.0u3g (latest as of 7/23/22)?



I've tried downloading and installing the IP-Only root CA certs to my Firefox web browser (which show in keystore as "localhost" of the vCenter), and tested disabling in Firefox and Chrome as much security as I could find, but none of that helped. 

Error is always the same in the vCenter Web UI (pops-up error, instead of prompting me where to save the p12 file..):



Back up of Native Key Provider has failed. 





I tried working-around the whole Web UI browser issue, by doing the following:

Installed PowerCLI version 12.7 (latest as of 7/23/22), and using the new cmdlet called Export-KeyProvider added in PowerCLI v12.3, but no luck:

1. Disable all certificate (set to IGNORE)

2. Disable the Proxy (set to NOproxy)

3. Disable all PowerShell signing requirements.



No matter what I try, I get an error and a 0-byte file, following this guide:


In the Web UI we create a Native Key Provider called "NKPNAME" and have an empty folder c:\vcsa-keystore-backup, after installing PowerCLI, and disabling scripted security or signing the ps1 etc etc, this PowerShell as logged in to vCenter as Admin (using IP-Address), it is supposed to backup/save "mykeyfile.p12" but I get an error and the mykeyfile is 0 bytes:



Export-KeyProvider -KeyProvider NKPNAME -FilePath c:\vcsa-keystore-backup\mykeyfile -Force




Here is the full error:



Export-KeyProvider : 7/23/2022 6:10:02 PM Export-KeyProvider An error occurred while sending the request.
At line:1 char:1
+ Export-KeyProvider -KeyProvider NKPNAME -FilePath c:\...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [Export-KeyProvider], VimException
+ FullyQualifiedErrorId : Core_BaseCmdlet_UnknownError,VMware.VimAutomation.Security.Commands.Cmdlets.KeyProvider.ExportKeyProvider




This confounds me, because after trying 2 methods (and skipping the web browser issue entirely), the VMware KB Article 84068 says this is supposed to work now in 7.0 U3.

But, maybe I'm missing some kind of OTHER digital signature procedure besides just root CA's, because in our IP-only for the vCenter and ESXi hosts, we are TESTING WITH A CLEAN-INSTALL????


Basically, has anyone gotten this to work and HOW, and are there pre-requsites for this??

EDIT/UPDATE 9/5/22: Patched both ESXi and vCenter to 7.0.3g (aka Update-3G), still does not work.

Any suggestions welcome!!

11 Replies

I am experiencing the same issue specifically using the UI, running 7.0.3 and via the FQDN.  Were you able to find a solution?

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If you're connecting via FQDN check whether you have a CNAME for vCenter as this can lead to some cross-site request issues in the browser.

If you connect to vCenter on the CNAME FQDN you may (as I did) hit an issue due to CORS which prevents the XMLHttpRequest to allow the certificate backup to download which causes this error message. You can view this error in the web inspector console.

Workaround - connect to vCenter via IP to backup and activate the Native KMS (vmware addresses direct IP connections in 7u2 I believe)

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Comment edited to remove its contents, it is reasonably no longer of any interest.

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I will verify CNAME records, but I didn't have any luck using an IP rather than the FQDN. 

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To clarify a few posts:

1. No I'm not using CNAME or any DNS at all, but I did try a few common work-arounds to no avail (still fails to backup or activate):

-(a) Tried the built-in Alias Name feature in vCenter (which is totally different than CNAME) - Didnt help.

-(b) Tried using Hosts file in ESXi *AND* My local admin workstation - Didnt help.

-(c) Tried to download certificate into Web Browser so dont get the warning when login - Didnt help.

-(d) Tried disabling all security and cross-site blocking etc etc in both FIrefox and Chrome - Didnt help.

2. Native Key Provider for IP-Only (no DNS or FQDN at all), was not EVER supported in earlier builds of vSphere 7.0...  However, there were so many customers who complained, VMware claims to have added support for this in 7.0 U3 (as per the official KB article I cited - but I cannot make it work...).

3. I've now patched ESXi and vCenter both to 7.0 Update-3G, but the problem persists (it simply will NOT backup the Native Key Provider in my IP-Only configuration as advertised by VMware that now it should).


Any best-guess ideas would be really appreciated.

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@acartwright  regarding, "...hit an issue due to CORS which prevents the XMLHttpRequest to allow the certificate backup to download which causes this error message..." - Can you please elaborate in detail?

I did find a VMware KB article that blames the web browser security on inability to do the NKP backup, but I was also unable to do a NKP backup with PowerCLI using its new NKP commands that I cited in my original post.


I'd be grateful for your details on what you're referring to and how to try it with the browser.

Note:  I am not using DNS or CNAMES. Just basic "IP-Only" now supported in U3.

Thanks for any suggestions!!

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My issue may have been different to yours but I can let you know how I diagnosed it in my case on the off chance it helps.

We access our vCenter via a FQDN CNAME for the actual FQDN of the vCenter server. This doesn't normally cause any issues with management however was causing an issue with the p12 backup download of the native key data.

I opened the web inspector in the browser I was using (Firefox) and in the Console noticed that there was a failed CORS request to the A record for our vCenter server (i.e. not the CNAME) which was resulting in a CORS violation and preventing the download. My error could also been seen in the Network tab as a blocked (failed) xhr request due to CORS.

I was able to work around the issue by logging into vCenter via IP instead of FQDN but I don't think this is working for you. I see you've already tried the powercli method (I'm not familiar with powercli), however you may be able to try copying the failed CORS request from the Network tab of the inspector and use this with curl or Postman to workaround your issue and download a backup of your native key provider data. Given you have had difficulties with powercli this workaround method may not work either.


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Thank you for the suggestions!

I think you're on the right track, because VMware specifically mentions the KB's web browsers blocking receiving what it thinks is an invalid security scenario. And, when I try to backup the keystore, it hangs for an abnormally long time before throwing the errors.

Do you have specific guidance on using curl and Postman for this? I'm unclear on your thinking.  Using this as a solution or work-around, would also need to accommodate doing the Restore test successfully as well. Do you have thoughts on how to do the Upload for the Restore?

Once you backup successfully, it enables NKP, true - but if you remove it - then it wipes out your VM's and vTPM etc... so the restore is critical.

I now have this setup on a dedicate micro server for lab testing it - So, I'm willing to try anything in this lab environment, that anyone can think of..


A few more things I've tried (to no avail), just to test removing security-

FireFox (easy method without ADMX template) -> Change non-fqdn to true:




Add the vCenter IP to trusted list:




VCSA-alias instead of DNS-cname alias, in vCenter (SSH -> BASH -> Shell)


service-control --stop vsphere-ui
cd /etc/vmware/vsphere-ui/
cp /var/tmp/


Enabled "SSO Alias" in VCSA (by removing the "#" on this line, and adding the /etc/hosts name):


service-control --start vsphere-ui


Added "vcsa.domain.local" to the workstation:


c:\windows\system32\drivers\etc\hosts esxi1.domain.local esxi1 vcsa.domain.local vcsa


I've Succeeded in ONE thing: 

By doing all of this PLUS installing the VCSA certificate, I can now login to https // vcsa.domain.local, using the fake name, and get a green trusted bar - Without any DNS.


Unfortunately, None of that helped the goal of Backing up (or restoring..) the NKP - Same errors as before.

Any other thoughts (and how-to details), would be greatly appreciated - thanks again!

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Thank you acartwright, I too had this issues and chkecing the console log showed the same CORS problem. In my case it was not due to accessing the server via a alternative name using a CNAME, but rather from testing out vCenter renaming I must have done it again and forgot to follow the steps of changing the hostname manually via a shell prompt on the vCenter Server, as well as correcting the localhost file.

Once those two things were fixed (no reboot required), back up of the NKP via the vCenter UI worked perfectly.

Thank you again. 🙂

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I am also encountering the same issue - CORS, on vCenter 7.0.3, I have tried with both vCenter IP and FQDN. Has the solution been found? It would be helpful if someone can point me out..

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Updated all core patches for January 2023, and NKP Backup is still not working for me, with my IP-Only requirement:
VCSA: 7.0U3j
** VCSA Version:
** VCSA Build: 20990077
ESXi: Update 3i
** Imageprofile: ESXi-7.0U3i-20842708-standard
I am unfamiliar with CORS troubleshooting: What is happening during CORS troubleshooting, how to do it, and how to fix it?
I'd really like to try that CORS workaround for resolving this issue of NKP Backup Failing and inability to enable vTPM..
Please elaborate on how, exactly, to troubleshoot CORS to fix this Native Key Provider backup fail during setup issue?
In Chrome AND Firefox browsers:  I tried the following CORS Unblock extensions/plugins, but they did NOT help (backup still fails):
** "Allow CORS: Access-Control-Allow-origin"
** "CORS Unblock"
In vSphere: I looked for hours to no avail...
** I do NOT understand how to troubleshoot this "CORS" issue within vSphere 7 update3.
ANY Tips for how to fix this "CORS problem" would be fantastic and GREATLY appreciated!!
Thank you in advance!!
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