BACKUP EXEC v16 cannot connect vcenter 7.0 or esxi 7.0

[AliEbrahimi2]

Hi

After upgrading to VMware 7.0, Backup exec 16 cannot connect to neither ESXi hosts nor VCenetre server. The error messages are "The server was unable to complete the requested operation." and "Possible cause: cannot connect to VCenter or ESXi host".

I checked DNS settings and even changed passwords to a simple one (all based on Symantec posts). Even with wrong passwords, the error is the same. I think VMware has changed Firewall access rules.

Any comments will be appreciated.

Ali Ebrahimi

[ashilkrishnan · Accepted solution]

Hi Ali,

Please confirm if backup exec 16 is compatible with vCenter/vSphere 7.0. If found this document which lists vCenter servers up to version 6.5

https://www.veritas.com/content/support/en_US/doc/BE_16_SCL

Seems like 7.0 was added to backup exec 21 -->

https://www.veritas.com/content/support/en_US/doc/125172030-141220018-1

https://www.veritas.com/content/support/en_US/doc/BE_21_SCL

[AliEbrahimi2]

Hii ashilkrishnan

Thank you. I will check and let you know the result.

[scott28tt]

Moderator: Thread moved to the vSphere Backup & Recovery area.

[AliEbrahimi2]

Dear Ashilkrishnan

Thank you. You were right. Backup Exec 21 solved the problem.

Thankyou again.