unable to pair platform and proxy

[vmsysadmin20111]

Hi all,

new VRNI install. On the proxy, after setup is completed, I get an error: "Failed to parse provided shared secret. It can happen when wrong/partial key is specified." The key is correct.

Any ideas on what to check for additional error messages? Thanks!

=================================

(cli) show-connectivity-status

Platform VM

Deployment UUID: U6e688008-5719-4ab2-b2a0-bc7ab602bd5c

Deployment ID: DOO7IGC

Instance ID: IOO7IGW

Created On: Fri Feb 24 07:29:28 UTC 2017 (1487921368)

IP Address: 192.168.0.20

Netmask: 255.255.255.0

Gateway: 192.168.0.1

DNS nameservers: 192.168.0.4

NTP servers: 192.168.0.1

Gateway ping status: Success

Upgrade connectivity status: Passed

Support connectivity status: Disabled

Registration connectivity status: Passed

Registration status: Registered

(cli) show-connectivity-status

Proxy VM

Customer ID: unknown

Deployment UUID: Udb3e7195-063b-46c0-874a-5809e55c4a01

Deployment ID:

Instance ID: IPJBUBK

Created On: Fri Sep  7 18:34:17 UTC 2018 (1536345257)

IP Address: 192.168.0.21

Netmask: 255.255.255.0

Gateway: 192.168.0.1

DNS nameservers: 192.168.0.4

NTP servers: 192.168.0.1

NTP status: InSync

Gateway ping status: Success

Upgrade connectivity status (svc.ni.vmware.com:443): Passed

Support connectivity status (support2.ni.vmware.com:443): Disabled

Registration connectivity status (reg.ni.vmware.com:443): Passed

Registration status: Not Registered

Platform VM IP/URL: 192.168.0.20

Platform VM network connectivity status: Passed

Platform VM Pairing status: Failed

(cli) set-proxy-shared-secret Jy3bV5UP3m0nous+3ty9cvMiFbD1sT/23Y3LZZ+PFaeDiA5YDp4Xn5U4xcA8rpzPzu7EUZ7oVEusUm0Vp45LYqQA2Z55nLP0XO3vgYIAQlYnUyIvppsxATY1IWYEhO/+Cy/NdikSWTf0H72PwEaBPEg/d7VOLbel0V7K/vOyRn8=

-e

It may take some time to configure..

Failed to parse provided shared secret. It can happen when wrong/partial key is specified.

Please check pairing status after 15 minutes using CLI command 'show-connectivity-status'. If the problem persists contact VMware support.

[vLingle]

vmsysadmin201110141​,

You are on the right track, in my experience "set-proxy-shared-secret" fixes the problem as the PSK wasn't fully copied or there were extra spaces/characters included.  The best is to use the copy to clipboard feature from the browser.  I have seen it take 10+ minutes, so expect to wait after making the change.

[dima_r]

I have same problem. Command 'set-proxy-shared-secret' does not help.

(cli) setup

Next steps will allow you to enter configuration parameters. Once all steps are completed successfully, appliance will be configured.

Press return key to continue...:
Step 1: Create User Passwords already executed.
Step 2: Network Configuration already executed.
Step 3: NTP Configuration already executed.
Step 4: Web-Proxy (Optional Configuration) already executed.

Starting Step 5/5: Shared Secret

Processing, it may take up to 15min...
No output from command: vmtoolsd --cmd 'info-get guestinfo.ovfEnv'

Shared Secret - FAILED. Try again!

vRNI-monitor-ntp: vRNI appliance is not configured yet

vRNI appliance is NOT configured yet.

Appliance configuration failed.

Proxy:

(cli) show-service-status

Problem: CollectorMain javaservice is not running.
IpfixProcessor is running
Problem: SwitchTelemetryServer javaservice is not running.
Problem: NetopaCollector javaservice is not running.
Nginx is running
Problem: Nfcapd is not running.
NTP is running and healthy.
FoundationDB is running

(cli) show-connectivity-status
Proxy VM

...

...

...
NTP status: InSync
Gateway ping status: Success
Upgrade connectivity status (svc.ni.vmware.com:443): Disabled
Support connectivity status (support2.ni.vmware.com:443): Disabled
Performance Telemetry connectivity status (svc.ni.vmware.com:443): Disabled
Registration connectivity status (reg.ni.vmware.com:443): Disabled
Registration status: Not Registered
Platform VM IP/URL: 192.168.88.4
Platform VM network connectivity status: Passed
Platform VM Pairing status: Passed

Platform:

(cli) show-service-status

ElasticSearch is running
HMaster is running
HRegionServer is running
Kafka is running
QuorumPeerMain is running
ResourceManager is running
NodeManager is running
SaasListener is running
Restapilayer is running
TSDB is running
SamzaContainer is running
Launcher is running
VIPService is running
Nginx is running
ExpressJSApp is running
NTP is running and healthy.
FoundationDB is running
All required services are running.

(cli) show-connectivity-status
Platform VM
...

...

...
NTP status: InSync
Gateway ping status: Success
Upgrade connectivity status (svc.ni.vmware.com:443): Disabled
Support connectivity status (support2.ni.vmware.com:443): Disabled
Performance Telemetry connectivity status (svc.ni.vmware.com:443): Disabled
Registration connectivity status (reg.ni.vmware.com:443): Disabled
Registration status: Not Registered