JLogan2016
Enthusiast
Enthusiast

Cannot unlock root account

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I came into work this morning to find vROPs (8.0.1) not responding. It looks like the overnight guy rebooted the appliance forcibly; the UI has been sitting at "Waiting for Data Retrievers to initialize" for some time, so I cannot log. I rebooted the appliance again, and followed the steps here:

VMware Knowledge Base

This was last updated in January of this year, so I figured it was the most up to date instructions. However, when I get to command line and attempt to verify that root is locked:

pam_tally2 -u root

I get pam_tally2: command not found error.

I tried using sudo, but still no luck

I do see a pam_tally command, with a few options:

--user username --reset[=n]

But when I try this command I get:

pam_tally: Couldn't create /var/log/faillog

pam_tally: authentication error

Is there a different command I should be running?

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JLogan2016
Enthusiast
Enthusiast

This is resolved. I spoke to someone at VMWare and was told the log directory cannot be created in single user mode, so this is to be expected. About the third time I tried it and rebooted, it did unlock the account.

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JLogan2016
Enthusiast
Enthusiast

This is resolved. I spoke to someone at VMWare and was told the log directory cannot be created in single user mode, so this is to be expected. About the third time I tried it and rebooted, it did unlock the account.

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