vRealize Automation 7.3 Installation Fails

[MuayThai88]

I am using the wizard to install vRealize Automation 7.3. When I run the installation the installation fails at 12% at "verify all services are running". I tried multiple things but no luck. Any advice on how to get past the "verify all service are running" portion of the installation? So I am using a distributed installation. 2 vRealize appliances (behind a NSX load balancer), 1 web IaaS Server (running website and model manager data service), 1 DEM server (running DEM Orchestrator Service and Manager Server Service) and 1 Agent Server (RunningAgent Service). I don't think it has to do with settings also because all servers are DNS resolvable and have network connectivity to one another. It fails at "verify all services are running" at the VA role (virtual appliance). I look at details and it says "Health Check Failed". I check the health and saw this error:

errors>

<error code="10114">

<message>Service Unavailable.</message>

<systemMessage>

The service shell-ui-app was not able to register the service information with the Component Registry service! This might cause other dependent services to fail. Error Message: Retriable operation failed after the maximum number of attempts - [200]. OperationDetails 'Registering [shell-ui-app] service into Component Registry'

</systemMessage>

</error>

</errors>

[daphnissov]

You will need to post your complete settings that you use to install using the wizard and also your architecture.

[MuayThai88]

So I am using a distributed installation. 2 vRealize appliances (behind a NSX load balancer), 1 web IaaS Server (running website and model manager data service), 1 DEM server (running DEM Orchestrator Service and Manager Server Service) and 1 Agent Server (RunningAgent Service).

[MuayThai88]

I don't think it has to do with settings also because all servers are DNS resolvable and have network connectivity to one another. It fails at "verify all services are running" at the VA role (virtual appliance). I look at details and it says "Health Check Failed". I check the health and saw this error:

errors>

<error code="10114">

<message>Service Unavailable.</message>

<systemMessage>

The service shell-ui-app was not able to register the service information with the Component Registry service! This might cause other dependent services to fail. Error Message: Retriable operation failed after the maximum number of attempts - [200]. OperationDetails 'Registering [shell-ui-app] service into Component Registry'

</systemMessage>

</error>

</errors>

[daphnissov]

This looks like a comm issue, but the cause could be many things. Without looking at your settings you used it's difficult to say.

[MuayThai88]

What settings would you like me to send you? Should I take a screenshot of each installation step?

[daphnissov]

Yep, screenshot each stage, please.

[MuayThai88]

I am not home now but will start the installation again and send screenshots of each phase as I go along. Thank you for your help.

[daphnissov]

Also, your architecture you chose is odd. Why use multiple front ends if you're using single IaaS components down below? Is this a production installation or a lab/test environment?

[MuayThai88]

This is for a lab test environment. I chose to use a load balancer on the front end because during the installation it tells you to add the name of the load balancer in the "vRealize Automation Host" section.

[daphnissov]

You don't need to use a load balancer when it asks you that. If this is for a lab, just use a single appliance. Set the hostname to the FQDN of your front-end appliance. This will save some hassle and possible resolve your error.

[MuayThai88]

I acutally started using the load balancer because initially I was doing the installation with no load balancer and I was getting the same error. I added the load balancer because I though the load balancer would help fix the issue because the health check was failing. So I thought the health check was taken care of by the load balancer. I did not realize that the health check was just a way to verify that all services are running on the vrealize appliance.

[daphnissov]

Yeah, health check will fall into place when everything is installed. In no way is a load balancer required, so you're actually complicating things. Use a single appliance with single Windows IaaS server and pour all the roles into one. Ensure you have forward and reverse DNS working, NTP is syncing things all around, and post screenshots of your installation wizard windows and let's see what you got there.

[MuayThai88]

I actually need to do a distributed installation because I have to set it up at my job that way. So I need at least a vRealize Appliance, and 3 seperate windows IaaS servers to distribute the services. I had it setup as follows and still got the same "verify all services are running" error: 1 vRealize Appliance, Windows Server (running SQL, Web services, Model Manager Data Service), Windows server (Manger Server Service, DEM Orchestrator), Windows Server (Agent Service).

[darrengoff3]

I would check your service monitoring is disabled during the install and ensure only the primary appliance is set in the LB pools but as others have mentioned, not sure why you have this deployment model. I would use one from the reference architecture. Could you share your SSL certificate config file? I would double check these and the SANs you have used. You can use ther documentation here for reference:

vRealize Automation Medium Deployment Requirements

[MuayThai88]

I set monitoring to none in the server pool on my LB and only the primary vRA Appliance is listed on the load balancer in the server pool. The SSL certs I used were generated during the installation by hitting the generate certificate button. I didn't use certs from an internal CA.

[daphnissov]

Please post the inputs you used in the wizard when you can. Also check time synchronization like I mentioned on your target ESXi host(s) and the appliance + Windows. They should all be pointed at a common time source.

[MuayThai88]

I will restart the installation in a bit when I am home and will send you screen shots.

[MuayThai88]

I tried doing a minimal installation where everything is installed on one windows server, everything validated throughout the initial configuration in the wizard. When I started the installation, it still failed at "verify all the services are running" in the VA role. I don't think it has to do with anything else other than some services not starting or even showing up in the vRealize Automation Appliance. Any ideas?

[daphnissov]

For the last time, please post all of the settings and parameters you used when installing vRA. Until we can see that, everything is just speculation.