VDI Provisioning Timeout Customizing Guest OS

[ChrisC6]

I am using vRA 7.2 to request a machine from the catalog.  The machine successfully allocates but the provisioning fails, error - Machine Timeout Customizing Guest OS.

I have requested another machine which was successful, so I took the cert.pem file from that template and copied it to template that failed.

Basically Stopped the VCACGuestAgentService, renamed the original cert to cert.pem.old and copied the new cert.pem into the Guest Agent folder and restarted the service

Just wondering if dong this actually works, hasn't corrected the problem I am having, but just wondering if copying certs like this does actually work or does the guest agent need to be removed and reinstalled?

And if anyone knows what might be causing the timeout error, would be appreciated

Thanks

[daphnissov]

Without knowing the problem, doing that is just a shot in the dark. Need to know more about this blueprint and what you're having the guest agent do.