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SummaCollege
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svservice error 1314 and Svoffice failed, apps are functional

Running Windows 10 v1809

Latest UEM, App Volumes and Horizon

Created a golden image with Office, Project and Visio 2019 with following template:

<Configuration ID="ac9b36d8-c80c-4d74-ba56-6bb7ed7b9ec0">

  <Add OfficeClientEdition="64" Channel="PerpetualVL2019" SourcePath="C:\Office2019" AllowCdnFallback="FALSE" ForceUpgrade="FALSE">

    <Product ID="ProPlus2019Volume">

      <Language ID="nl-nl" />

  <ExcludeApp ID="Groove" />

  <ExcludeApp ID="OneDrive" />

  <ExcludeApp ID="OneNote" />

    </Product>

  </Add>

  <Property Name="SharedComputerLicensing" Value="0" />

  <Property Name="PinIconsToTaskbar" Value="FALSE" />

  <Property Name="SCLCacheOverride" Value="0" />

  <Updates Enabled="FALSE" />

  <Display Level="FULL" AcceptEULA="TRUE" />

  <Logging Level="Standard" Path="C:\Office2019\logs" />

</Configuration>

For Project and Visio the XML is a bit different as it targets different Product IDs of course.

After loggin in to a desktop all applications are functional and activated using KMS, but what we are seeing is a couple of the following 2 errors in Application Log:

Script failed

Details:

Event: desktop_message

Error: 1314

Source: svservice

Launched script

Details:

Sending user popup

Message: Svoffice failed.  Please collect log files for VMware support.

Source: svservice

Besides this we also have the following error in "cv_startup_postsvc.log" which doesn't make sense to me:

2019-04-02 13:50:46.180 svoffice Invalid Office 365 product ID ProjectPro2019Volume

2019-04-02 13:50:46.255 svoffice System.SystemException: Application aborting

2019-04-02 13:50:46.255 svoffice    bij svoffice.AbortApp()

2019-04-02 13:50:46.255 svoffice    bij svoffice.ParseXMLFile(String sFileXML, XML_PARSED& xmlParsed)

2019-04-02 13:50:46.255 svoffice    bij svoffice.cmd_writableshellstart(String[] args)

2019-04-02 13:50:46.255 svoffice    bij svoffice.Main(String[] args)

Anyone have any idea?

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6 Replies
himcrucified
Enthusiast
Enthusiast

Were you ever able to get this resolved?

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SummaCollege
Hot Shot
Hot Shot

No, the issue is still present. We have no clue what's happening here and hope someone here has ideas(VMware?)

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Moltron83
Enthusiast
Enthusiast

I am getting a similar issue also. Was there ever any progress on this?

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SummaCollege
Hot Shot
Hot Shot

Unfortunately not.

Perhaps a VMware representative is able to get more info on this issue?

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Moltron83
Enthusiast
Enthusiast

ok - I may open a case on this.  Thanks for the reply.

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green0001
Contributor
Contributor

bumping this thread, anyone solve this ?

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