error code 400

[Heiko44]

Good Day

Busy setting up an app volume agent and get the below error. 

Error from Manager "fqdn.com" (error code 400):

Unable to locate the machine making this request on the hypervisor

Any idea what this can cause?

The installation is brand new for the app manager and the agent.

Thank you

Heiko

[Jason_Marshall]

Is the agent on the domain?

[Heiko44]

Hi

yes, the Windows 7  SP1 64bit workstation has been added onto the domain.

On both the server and workstation the firewall has been disabled.  We can successfully telnet to port 80 & 443 from the workstation to the all volume manager server.

[Jason_Marshall]

Basic network communications like ping from agent ti manager an manger to agent is working?

[Heiko44]

all is working.

Ping works on IP and FQDN from workstation and server.

Can access from the Manager server the c$ share

Tried to set the agent to communicate via IP or FQDN to the Manager server but the same error.

User control has been disabled on server and workstation

[Heiko44]

Can it be due to ESXi versions?  The error 400 we get when the VM is on ESXi 5.1 build 2191751.  (Even a fresh install of Win7 does not help).  I install a new provisioning win 7 PC on the VDI cluster that runs ESXi 5.5 Build 2068190 and all is working. Same VLAN same GPO, OU etc.

Any ideas?

[Ray_handels]

We are now running on ESXi 5.1 so my first guess would be no.

[Jason_Marshall]

single vCenter?

[Heiko44]

Yes, single vCenter.

[Heiko44]

We tested everything over and over again and the only difference is the ESXi version? Both are on the same broadcast network.  We do no routing, same vlan and no firewall.

Must the provisioning workstation be on ESXi 5.5 and the management server can be on ESXi 5.x?

[Heiko44]

One more thing.  There are two vcenters.  vCenter 1 is for the server infrastructure where the app vol manager and the provisioning workstation 1 resides.  vCenter 2 is being used for the VDI where we created a provisioning workstation 2.  The App Vol Manager vCenter and ESXi host has been configured to use the vCenter 2 storage groups and esxi hosts.  Could it be that the provisioning pc must be on the cluster where the App stacks are located?

[jahos_]

Yes. To provision appstacks, they must be mounted first to your provisioning vm.

[Heiko44]

In short, the provision vm used must be on the same esx cluster where the app stack will be stored?

[jahos_ · Accepted solution]

not necessarily the same cluster but the hosts must have access to the datastores of the appstacks and the provisioning vm and managed by the same vcenter

[Heiko44]

Thank you