We have Office 2010 locally installed on the VDI base. Users with writable profiles will often have issues with Office applications not being licensed. To fix it we have to delete the writable profile. It usually happens after patching the VDI. Are there any other locations that should be excluded in the snapvol.cfg file besides %ProgramFiles\Microsoft Office?
There have been lot of fixes related to office in 2.13. Release notes here: VMware App Volumes 2.13 Release Notes | 19 OCT 2017
Suggest to upgrade to the latest version (2.13.2) that may fix the issue.
Could you confirm the version of App Volumes please.
App Vol v2.12 and agent 2.12.1.
There have been lot of fixes related to office in 2.13. Release notes here: VMware App Volumes 2.13 Release Notes | 19 OCT 2017
Suggest to upgrade to the latest version (2.13.2) that may fix the issue.