VMware Horizon Community

Visio 2021 would you like us to repair now when opened on Horizon 2212 and Appvolumes 2212.2

I recently upgraded from Horizon 2111.1 to 2212. I am currently using Windows 10 LTSC 21H2 with Office LTSC 2021. I have Office 2021 on my base image, and I created a new appstack from Visio 2021. Everything installs correctly but upon assigning the asppstack to someone and opening in, I get the message "We're sorry, but Visio has run into an error that is preventing it from working correctly. Visio will need to be closed as a result. Would you like us to repair now?" The workaround is to click "Repair Now" and for Visio to close and to reopen it again with everything working fine until the next time you login fresh to a new session.

Here's the information on the new Horizon and the old Horizon below. The old Horizon previously was running Office 2016 and in the new Horizon we are now running Office 2021. Has anyone seen this issue? Does anyone have any suggestions?


Office Activation: Active Directory Based

Office 2021 Version: 16.0.14332.20546

Visio 2021 version: 16.0.14332.20546


New Horizon:

Horizon: 2212



Appvolumes: 2212.2



DEM: 10.8




VMware ESXi, 7.0.3, 21686933

Upgrade - 7.28.2023





Old Horizon:


Horizon: 2111.1 ESB

Agent: 8.4.0 1906669


Appvolumes: 2211 (4.5.0) ESB



DEM: 2111 ESB


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