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Heiko44
Contributor
Contributor

Preparing Desktop slow

Good day

Appstack 2.5.2

Planning to upgrade to 2.6 next week to see if the below error goes away.

We have appstack1 (4 small apps) and one writable profile only appstack assigned to a AD security group.

The appstack connection broker agent has been installed on the single View Connection Manager server.

Problem:  Windows 7 64 bit View Desktop takes very long to log on.  It stays a long time on preparing desktop.

What else sometimes happens is when we log off the View desktop and then log on again the writable appstack is not mounted.  The error message is "App Volume request a reboot of the View Desktop.

As soon as we remove the writable appstack log on is fast.

Application in the appstack do launch fast.(both are on fast SAN storage)

Had a look at the various slow/delay community posts but am not able to find a solution.  Can you please assist in troubleshooting or shall we rather log a VMware support call?

Thank you

Heiko

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Ray_handels
Virtuoso
Virtuoso

Few questions.

The reboot error normally is displyed when you either have a profile on the golden image that is the same as the user you are logging in with. It then sees 2 profiles and Appvolumes doesn't like that.

Second. Do you refresh the machine after every logoff?? If not, please do that first. You need to refresh the machine before you log in again.

Second. With the slow logon, we had the exact same issue. We did have multiple Appvolumes manager with multiple databases and the Writable volumes GUID wasn't correct. Do you have multiple managers? If not i would first change the step i said before and then test again.

Heiko44
Contributor
Contributor

Hi


We only have a single app manager and single database.

The user has not logged onto the gold image.  We use test users.

We did delete and recreated new writable profile volumes to make sure that nothing is in conflict from any earlier tests.

Desktops are being refreshed.

thank you

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Ray_handels
Virtuoso
Virtuoso

Just for reference, what do you mean by slow?? The first time the user logs in the profile has to be created into the writable volume so it could take up to 1,5 minutes, not more.

If it is taking more than 3 minutes my guess is there is a timeout somewhere. And normally, after you logged in the first time and the profile is created it should only take up to about 30 seconds to log in. Not more.

If it is still taking this long i would suggest opening a support ticket to see what is causing the time-out.

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