Super6VCA
Expert
Expert

Page Cannot be Displayed after upgrade to 2.17

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After upgrade I can no longer get into App Vol manger.  Any thoughts??  Thanks

Thank you, Perry
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Ray_handels
Virtuoso
Virtuoso

Upgrade using the .exe, I have heard a few situation sin which installing with the .msi triggered this issue.

View solution in original post

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8 Replies
Ray_handels
Virtuoso
Virtuoso

From what version did you upgrade?

And I was only planning on testing it tomorrow, haven't had time for it yet.

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bcross64
Contributor
Contributor

I ran into problems too. Start the installer from an administrative command prompt. Do not simply double click the installer If you run into any issues, just uninstall and do a fresh install. The least error prone way to install is using the local administrator user.

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Ray_handels
Virtuoso
Virtuoso

Are you guys running the .MSI or the .EXE??

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bcross64
Contributor
Contributor

MSI

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Ray_handels
Virtuoso
Virtuoso

Upgrade using the .exe, I have heard a few situation sin which installing with the .msi triggered this issue.

View solution in original post

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Anobix67
Enthusiast
Enthusiast

yep same, as well as upgrading on the client side. can't run the MSI from explorer only from command prompt [as admin]. Running the exe always worked fine though.

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LVANDUIJN
Contributor
Contributor

Is the App Volumes Manager service running?
Are you using custom certificates and used a .cer instead of a crt? in that case an upgrade will go succesfull but .cer are not taken with the upgrade backups. So you are missing the certificate.

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Lieven
Enthusiast
Enthusiast

I had the same issue today after an attemot to upgarde from 2.14 to 2.17. After some investigation it turned out to be an incompatibility with SQL Server Express 2008.

I originally installed AV 2.13 which came with SQL server express 2008, I upgraded after that to AV 2.14.3 without any problem. Today I wanted to upgrade to 2.17 but ran into a problem after the upgrade seemed to have worked well (no problems noted during the install). The AV web page displayed "Unable to start App Volumes Manager - ODBC::Error: 42000 (102) ...." (see attached screenshot).

After investigation it appears that SQL server express 2008 is not anymore supported as from AV 2.16.

The resolution:

- Stop AV manager service

- take a backup of the database (just in case)

- De-install AV 2.14 (leaving the DB intact)

- upgrade SQL server Express 2008 to SQL server Express 2014 (whcih comes wit the AV 2.17 install)

- Install AV 2.17

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