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O365 2013 Can't open attachments in Outlook

We have an AppStack of O365 click-to-run, 32 bit and version 2013.

We got a message back from our testers that they could not open attachments in Outlook.  They double click on the attachment and eventually get a nondescript message that the operation failed.  The attachment is trying to open in Protected View.  I can disable Protected View and it will open.

Any ideas?

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TDJB3
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This issue was resolved with App Volumes 2.12.1. 

View solution in original post

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Lakshman
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What is the attachment format? Is it PDF? If yes, do you see this issue only with PDF or with any other attachments?

Do you have writable volumes as well?

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TDJB3
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It appears that only Office documents can't be open.  I was able to open other files.  We do have writeable volumes and the Outlook ost file is redirected to it.

If I try to preview a document, I get the messages that no previewer is installed and that some People Pane features are turned off when Windows Desktop Search is not available.

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Lakshman
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Could you confirm the version of App Volumes?. Also please confirm whether the AppStacks are attached to virtual desktops or RDSH

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TDJB3
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The version of App Volumes is 2.12 and the stacks are connecting to virtual desktops.  We are using Horizon View 7.0.1.

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Lakshman
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Please confirm if the below exclusion is added to the office AppStack.

exclude_registry=\REGISTRY\MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY


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TDJB3
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We have the exclude_registry=\REGISTRY\MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun\REGISTRY line in the Office 2013 AppStack and on the writeable volume.

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Lakshman
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Ok. I'm not sure what is causing the issue, sorry. Please reach out to VMware support.

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LJMCP
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I am also seeing a similar issue.  Office 2016 click-to-run installed in 2.12 AppVol appstack attached to Windows Server 2012 R2 RDSH farm results in Outlook cannot open Office attachments.  Receive error from Click-to-Run client "Something Went Wrong".   See a number of Software Protection Service errors in App event logs.  Disabling Protected View for attachments in Outlook did not resolve.

Adding exclude_registry=\REGISTRY\MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY to the appstack did fix a number of other issues with O2016 appstack, namely with Skype presence integration not working in Outlook.

Otherwise, anyone have a fix for this?  I have a SR open with VMware but no solution has been provided.  Only work-around is to install O2016 on RDS host.

Anyone successfully appstack click-to-run O2016 and able to open Office 2016 attachments in Outlook 2016?

Thanks!

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TDJB3
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LJMCP,

We have worked around the issue by loading O365 2013 on the template.  We also experience that same issue with 2016.

As you, we have a ticket open with VM.  If I get an answer, I will post it.

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TDJB3
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LJMCP,

We called support and logged a ticket on this issue a while back. 

We were forced to 2016 because Microsoft would not let us create new installs with click-to-run.  Back to the issue, VMware is going to release a patch later this month that fixes the issue.

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Mark808
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Aloha TDJB3,

Are you referring to the AppVolume 2.12.1 patch/update?   It would be nice if it addresses this issue as well as a few others we are running across.

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TDJB3
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This issue was resolved with App Volumes 2.12.1. 

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