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po-temkin
Contributor
Contributor

MS Office 2021 LTSC Pro Plus - error after provision

Hello to everyone!
I'm trying to catch MS Office 2021 LTSC Pro Plus using AppVolumes 2.18

After VM boot, I see the error "Svoffice Logon failed. Please collect log files for VMware support"
cv_startup_postsvc.log looks like this:

2024-02-21 16:37:21.224 svoffice Windows 10 Enterprise LTSC 2019  6.3.17763  64-bit
2024-02-21 16:37:21.228 svoffice ShellStart start
2024-02-21 16:37:21.231 svoffice Waited 0,007 seconds for log file lock
2024-02-21 16:37:22.153 svoffice Invalid Office 365 product ID ProPlus2021Volume
2024-02-21 16:37:23.074 svoffice System.SystemException: Application aborting
2024-02-21 16:37:23.074 svoffice    в svoffice.AbortApp()
2024-02-21 16:37:23.074 svoffice    в svoffice.ParseXMLFile(String sFileXML, XML_PARSED& xmlParsed)
2024-02-21 16:37:23.074 svoffice    в svoffice.cmd_shellstart(String[] args)
2024-02-21 16:37:23.075 svoffice    в svoffice.Main(String[] args)
2024-02-21 16:37:35.611 svoffice Logon start
2024-02-21 16:37:35.612 svoffice Waited 0,003 seconds for log file lock
2024-02-21 16:37:35.623 svoffice Built on 2020-08-12 at 04:46:54 UTC
2024-02-21 16:37:35.631 svoffice {00001280-0000-0000-0000-100000000000} App volume
2024-02-21 16:37:35.640 svoffice {654bc2aa-715c-4723-9b23-2fec540cba89} Writable volume (System)
2024-02-21 16:37:35.651 svoffice PostProvision log start
2024-02-21 16:17:11.461 svoffice Windows 10 Enterprise LTSC 2019  6.3.17763  64-bit
2024-02-21 16:17:11.487 svoffice Built on 2020-08-12 at 04:46:54 UTC
2024-02-21 16:17:11.487 svoffice PostProvision start
2024-02-21 16:17:11.501 svoffice {4e05e36a-0000-0000-0000-100000000000} App volume
2024-02-21 16:17:12.405 svoffice No MSOffice products on the system volume
2024-02-21 16:17:12.423 svoffice Wrote C:\SnapVolumesTemp\MountPoints\{4e05e36a-0000-0000-0000-100000000000}\OfficeTokens\tokens.spp.dat
2024-02-21 16:17:12.425 svoffice Find licenses
2024-02-21 16:17:12.727 svoffice Found 25 licenses
2024-02-21 16:17:12.728 svoffice Found 1 product on the AppStack:
2024-02-21 16:17:12.731 svoffice ProPlus2021Volume              2016-64  2024-02-21 13:11:59 UTC  16.0.14332.20637
2024-02-21 16:17:12.733 svoffice Access              2016-64  2024-02-21 13:12:56 UTC
2024-02-21 16:17:12.733 svoffice Excel               2016-64  2024-02-21 13:12:56 UTC
2024-02-21 16:17:12.733 svoffice OneNote             2016-64  2024-02-21 13:12:56 UTC
2024-02-21 16:17:12.733 svoffice Outlook             2016-64  2024-02-21 13:12:56 UTC
2024-02-21 16:17:12.733 svoffice PowerPoint          2016-64  2024-02-21 13:12:56 UTC
2024-02-21 16:17:12.733 svoffice SDXHelper           2016-64  2024-02-21 13:12:56 UTC
2024-02-21 16:17:12.733 svoffice Word                2016-64  2024-02-21 13:12:55 UTC
2024-02-21 16:17:13.703 svoffice C:\SnapVolumesTemp\MountPoints\{4e05e36a-0000-0000-0000-100000000000}\SVROOT\Program Files\Microsoft Office\Office16\ospprearm.exe result: Microsoft Office rearm successful.
2024-02-21 16:17:13.703 svoffice PostProvision end
2024-02-21 16:37:35.652 svoffice PostProvision log end
2024-02-21 16:37:35.692 svoffice Invalid Office 365 product ID ProPlus2021Volume
2024-02-21 16:37:35.727 svoffice System.SystemException: Application aborting
2024-02-21 16:37:35.727 svoffice    в svoffice.AbortApp()
2024-02-21 16:37:35.727 svoffice    в svoffice.ParseXMLFile(String sFileXML, XML_PARSED& xmlParsed)
2024-02-21 16:37:35.727 svoffice    в svoffice.cmd_logon(String[] args)
2024-02-21 16:37:35.727 svoffice    в svoffice.Main(String[] args)

 

During installation, I used this .xml config:

<Configuration>
  <Add OfficeClientEdition="64" Channel="PerpetualVL2021">
    <Product ID="ProPlus2021Volume" PIDKEY="AAAAA-BBBBB-CCCCC-DDDDD-EEEEE">
      <Language ID="ru-Ru" />
      <Language ID="en-us" />
      <ExcludeApp ID="Bing" />
      <ExcludeApp ID="Groove" />
      <ExcludeApp ID="Lync" />
      <ExcludeApp ID="OneDrive" />
      <ExcludeApp ID="Teams" />
      <ExcludeApp ID="Publisher" />
    </Product>
    <Product ID="ProofingTools">
      <Language ID="en-us" />
    </Product>
  </Add>
  <Remove All="True" />
  <RemoveMSI All="True" />
  <Display Level="None" AcceptEULA="TRUE" />
  <Property Name="AUTOACTIVATE" Value="1" />
</Configuration>

 

What is wrong with my approach?

Labels (1)
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5 Replies
lansti
Hot Shot
Hot Shot

Hi, 25 licenses..?? How big is your pool?
Check the Admin portal for your licenses, it might be all used during earlier provisioning?

Best regards
Lansti
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po-temkin
Contributor
Contributor

It is not a license issue
The pool is smaller than 25 machines because it is a test environment
I think that the main message about the error is "invalid product ID":

2024-02-21 16:37:35.692 svoffice Invalid Office 365 product ID ProPlus2021Volume

 
Why does svoffice consider our installation as Office 365 instead of Office 2021? These are different products

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po-temkin
Contributor
Contributor

UP

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lansti
Hot Shot
Hot Shot

Is your license KMS, office365...???

Install Office into your golden image...

Try with another config in your XML:
Go to config.office.com and configure your office....

<Configuration ID="ID ">
<Add OfficeClientEdition="64" Channel="Current">
<Product ID="O365ProPlusRetail">
<Language ID="nb-no" />
<Language ID="en-us" />
<ExcludeApp ID="Groove" />
<ExcludeApp ID="Lync" />
<ExcludeApp ID="OneDrive" />
<ExcludeApp ID="Teams" />
<ExcludeApp ID="Bing" />
<ExcludeApp ID="Bing" />
</Product>

<Product ID="LanguagePack">
<Language ID="nb-no" />
<Language ID="en-us" />
</Product>
<Property Name="SharedComputerLicensing" Value="1" />
<Property Name="FORCEAPPSHUTDOWN" Value="FALSE" />
<Property Name="DeviceBasedLicensing" Value="0" />
<Property Name="SCLCacheOverride" Value="0" />

<Property Name="TenantId" Value="TENANT ID" />

<Display Level="None" AcceptEULA="TRUE" />
</Configuration>

Best regards
Lansti
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po-temkin
Contributor
Contributor

Our product is 2021 ProPlus, not Office 365 ProPlus
It is a different products
Our direct installation  (in golden image) works well with my variant of xml
My question is only about the AppVolumes issue

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