Cannot create writeable volumes

[shaun_donovan]

Hi

I am testing a POC for a client and created some app volumes at the weekend , i came in this morning and they were showing as orphaned , i removed the volumes and looked through the logs and found some AD errors not connecting to the domain , I have manually entered the two most local domain controllers to the app volumes manager server , and now I can't create any writable volumes , I'm not getting any errors either , it just submits and nothing happens

Ive restarted the service a few times and rebooted the server

the last log is

Sep 25 2017 10:41AM

Failed to refresh domain Controllers

this is 4 hours since i added the domain controllers manually so all looks good , i can brows the domain and add users , just won't create the volumes

Thanks

[Lakshman]

Check if the Writable volumes template is imported successfully into the storage under Configuration -> Storage tab. If not, click 'Upload Prepackaged Volumes' and import again.

[shaun_donovan]

Hi , I tried that and it did create one , I deleted it to test and now it won't recreate again , even though i uploaded the template again

[shaun_donovan]

I'm getting this error on the users I'm assigning to

Disabled, verify the user exists and is enabled in ActiveDirectory

they do exist and they have not been moved

[Lakshman]

Have you moved the 'user' from one OU to another OU? What is the version of App Volumes?

[shaun_donovan]

The users in  question  haven't moved , I've checked paths and no changed has been made ..as i said earlier contact was lost with the domain over weekend according to the logs but its fine now i have set the DC's manually

Version: 2.12.1.103 

[shaun_donovan]

Can anyone help ? I find it hard to believe Vmware think this is an enterprise ready solution if you can’t move users around in AD without it falling down

[Lakshman]

Request you to file a Support Request with VMware to look into the issue in detail.