Bloomberg Terminal & Bloomberg Office Tools App volume

Having issues getting the office tools/API piece to work correctly. I can build the terminal OK; however the office tools API link breaks every time a user logs in (instant-clone) and they have to run the API Diagnostics every time to re-establish the link.

Has anyone ran into this issue and know how to fix? I've found how to get the settings to move from HKLM to HKCU at least which has resolved one issue.

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