Hot Shot
Hot Shot

2.10.0 agent causes issues with existing Adobe Acrobat Pro X stack - anyone else?

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We have an existing Acrobat Pro X (10.1.16) stack that was working with 2.9.0 and 2.9.1 agents, no problem.  Updating to the 2.10.0 agent has introduced an issue with the existing stack where Acrobat is displaying a message about error 213:8 (licensing error).  I recaptured the app with the current template and agent installed to my capture machine, but there is no change.  Deploying the new stack to a VM with the 2.9.1 agent results in no issue, so whatever the problem is, it only exists in the 2.10.0 agent.

Anyone else have an issue with Acrobat, or can someone from VMware (paging Jason Marshall...) respond?  I haven't opened a SR (yet) because I haven't properly psyched myself up for that today.

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Hot Shot
Hot Shot

Yup - recreated the stack, but did not launch the app post installation.  Finalized the stack, tested, all working as expected with the 2.10.0 agent.

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Enthusiast
Enthusiast

I had network communication issues when I ran a 2.9 provisioned app stack with the 2.10 agent. I reverted back to the 2.9 agent and my network issues were resolved.

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Contributor
Contributor

Hi

Did you ever find a solution to this? I'm just about log a call with vmware about it.

Regards

M

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Hot Shot
Hot Shot

Yup - recreated the stack, but did not launch the app post installation.  Finalized the stack, tested, all working as expected with the 2.10.0 agent.

View solution in original post

Contributor
Contributor

Awesome thanks you for the response I'll give it ago now.

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Contributor
Contributor

Thanks for this.  I was having the same problem.  I made an update to the stack, uninstalled Adobe Acrobat X, reinstalled it, did not run it, finished provisioning.  Now it works normally again. 

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