topic Re: SHD 4.0 -> 4.0.1 Update not being initiated in Skyline Health Diagnostics (SHD)

SHD 4.0 -> 4.0.1 Update not being initiated

arbyfourohfive — Mon, 18 Sep 2023 15:22:38 GMT

Trying to update SHD from 4.0 to 4.0.1 but can't seem to be able to initiate the update/patch process. I have downloaded the patch via the "Download Updates" option in the tool, verified the manifest/patch files are present, and verified their SHA1 is correct as well. /opt/vmware-shd/vmware-shd/log/vmware-shd-update.log doesn't indicate that it is aware that a patch has been downloaded. I have restarted the vmware-shd service as well as rebooted the appliance with no avail. Any ideas to get this patch update process to initiate?

Thanks

Re: SHD 4.0 -> 4.0.1 Update not being initiated

PetrMai — Tue, 19 Sep 2023 10:21:55 GMT

Hello,

I´am also not able to upgrade 4.0.0 (previously upgraded from 3.5.2) to 4.0.1.
I tried online and offline method but both ends with 4.0.0 after the appliance was restarted.

In the update log there is no error.

Re: SHD 4.0 -> 4.0.1 Update not being initiated

Penobscot — Wed, 20 Sep 2023 22:13:33 GMT

Same problem here.

Re: SHD 4.0 -> 4.0.1 Update not being initiated

anshumansingh — Mon, 25 Sep 2023 07:45:20 GMT

Hi @arbyfourohfive , @Penobscot , @PetrMai

Can you please share SHD support log bundle for further analysis, you can collect the SHD log bundle from SHD client UI directly by
Settings -> Help & Support -> Support Bundle.

Re: SHD 4.0 -> 4.0.1 Update not being initiated

anshumansingh — Mon, 25 Sep 2023 07:51:13 GMT

Hi @arbyfourohfive , @Penobscot , @PetrMai

Can you please try the below step and let us know if the upgrade from 4.0.0 -> 4.0.1 works afterward, you can run the following copy command and restart the service.

cp /opt/vmware-shd/vmware-shd/app/apiserver/common/updater.so /opt/vmware-shd/vmware-shd/app/apiserver/

Re: SHD 4.0 -> 4.0.1 Update not being initiated

Penobscot — Mon, 25 Sep 2023 11:32:07 GMT

Re: SHD 4.0 -> 4.0.1 Update not being initiated

anshumansingh — Mon, 25 Sep 2023 11:56:03 GMT

Thanks @Penobscot for the quick confirmation on WA for upgrade from 4.0.0 -> 4.0.1

Re: SHD 4.0 -> 4.0.1 Update not being initiated

arbyfourohfive — Mon, 25 Sep 2023 15:15:36 GMT

This worked for me as well -- thank you !