topic Re: Migrating Certifications to another Account in VCP: VMware Certified Professional Discussions

Migrating Certifications to another Account

markey165 — Thu, 24 Aug 2023 09:53:25 GMT

I would like to move everything related to my Certifications from my work address to my personal address.

Currently everything (VMware Learning, Certmetrics, Pearson VUE and Credly) is linked to my work account.

I think i can move VMware Learning with help from certification@vmware.com, but what about Pearson, Certmetrics and Credly?

Has anyone done this successfully? I really don't want to lose anything!

Re: Migrating Certifications to another Account

scott28tt — Thu, 24 Aug 2023 08:40:42 GMT

certification@vmware.com should be able to advise you.

Re: Migrating Certifications to another Account

markey165 — Thu, 24 Aug 2023 10:03:36 GMT

Thanks Scott, I have emailed the Team, and now have a case number. Let's see what they come back with.

I suspect they will all have to be done individually. Its a pain as I wouldn't normally have used my work address for VMware Learning, but we were registered on our behalf as part of a Training Course a few years back.

Re: Migrating Certifications to another Account

Smith65 — Fri, 25 Aug 2023 10:51:40 GMT

To transfer your certificates to another account do the following:

Login with account A.
Access the Settings area.
Click Move certifications.
On the form, enter the email address and password of account B. This lets us know you own the account.
Confirm by clicking Migrate.

-Mymorri

Re: Migrating Certifications to another Account

scott28tt — Thu, 24 Aug 2023 13:58:41 GMT

@Smith65

Which system are you referring to?

Re: Migrating Certifications to another Account

SharelleP — Thu, 24 Aug 2023 16:50:37 GMT

@Smith65 This is not valid advice. Only our internal operations team can complete a merge. Contact certification@vmware.com

Re: Migrating Certifications to another Account

SharelleP — Thu, 24 Aug 2023 16:47:39 GMT

Markey, this is very common.

The candidate can contact certification@vmware.com. They should provide both email addresses and tell the team that the new email address should be added to the existing account. No further action should be required.

If a candidate inadvertently created a new account for “New Job”, they contact the same email address and just tell them both emails (old account and new account) and state which one is the ‘survivor’ and which one will go into their history.

Re: Migrating Certifications to another Account

markey165 — Thu, 24 Aug 2023 19:27:39 GMT

Pleased to report the Certification Team responded quickly, and all done.

My account has been migrated, and having tested, I can access MyLearn, Certmetrics, Pearson and Credly all on the new account, and everything is there, Fab! That was MUCH easier than I thought it was going to be

Many Thanks @scott28tt and @SharelleP

Re: Migrating Certifications to another Account

educert200 — Fri, 01 Sep 2023 08:14:13 GMT

please contact on certification@vmware.com

Re: Migrating Certifications to another Account

markey165 — Fri, 01 Sep 2023 09:25:42 GMT

@educert200 wrote:
please contact on certification@vmware.com

@educert200 thanks for your reply, not sure if you saw my reply above, but its already done!