topic Re: Workstation 17.5 Causing BSOD on Windows 11 in VMware Workstation Pro Discussions

Workstation 17.5 Causing BSOD on Windows 11

TMWSales — Wed, 25 Oct 2023 11:45:00 GMT

Host:
Dell Precision Laptop
Intel 11th Gen i9-11950H
64GB Ram
NVidia RTX A2000
NVME Storage
Windows 11 Pro fully updated
VM: Windows 11 Pro fully updated

I have done a clean installation of graphics drivers. But I get a Host Blue Screen Clock_Watchdog_Timeout. The mini dump files are saying for different reasons.

Had no issues with Workstation 17.0.2. Upgraded to 17.5 and now my Windows 11 host is crashing with Clock_Watchdog_Timeout BSOD after letting the VM just sit idle and letting my lapto sit idle. I appears to happen when my monitor goes to sleep after 20 minutes and no activity on the laptop. I have removed and re-installed graphics drivers and tried previous versions. I also disabled 3D hardware acceleration. Still crashing and only started when I upgraded VM Workstation Pro to 17.5.0

Re: Workstation 17.5 Causing BSOD on Windows 11

canado — Wed, 25 Oct 2023 15:08:15 GMT

I have the same issue ...

Re: Workstation 17.5 Causing BSOD on Windows 11

TMWSales — Wed, 25 Oct 2023 19:07:24 GMT

I ended up removed TPM and the encryption. Uninstalled 17.5 and installed 17.0.2. Then redid the encryption and redid the TPM for my windows 11. Now everything is working again.

I had tried to uninstall 17.5 and reinstall it, but that did not fix it. They have a problem with 17.5 and I am going to stick to 17.0.2 for now.

Re: Workstation 17.5 Causing BSOD on Windows 11

DhairyaT — Thu, 26 Oct 2023 15:41:52 GMT

@TMWSales Unable to reproduce this issue both on my Windows 11 Host laptop as well as Windows 11 machine.

Requesting you to reproduce this issue and share the Windows Crash dump logs here.

Re: Workstation 17.5 Causing BSOD on Windows 11

deepvise — Fri, 27 Oct 2023 07:26:29 GMT

@DhairyaT Try copying large files into the VM from a NAS using bridged mode to reproduce the bluescreen.

For me, the system crashes at the latest after 20 minutes during the copy process.

Re: Workstation 17.5 Causing BSOD on Windows 11

DhairyaT — Fri, 27 Oct 2023 07:27:18 GMT

@deepvise Please confirm where you are seeing this crash, host or guest?

Re: Workstation 17.5 Causing BSOD on Windows 11

deepvise — Fri, 27 Oct 2023 07:30:35 GMT

@DhairyaT It is always the guest system crashing. Both systems, host and guest are running Windows 11 Pro.
Bluescreen error is WHEA_UNCORRECTABLE_ERROR.

Re: Workstation 17.5 Causing BSOD on Windows 11

TMWSales — Fri, 27 Oct 2023 11:43:15 GMT

I don't know if my copy of the crash files showed up. Here is a zip file of the mini dump files. It is also 100% my host machine crashing. I have since switched back to VMWare 17.0.2 and the problem has gone away and I can let my system sit idle.

I had tested my VM my just starting it up and letting it sit at the windows desktop. I walk away and let my laptop sit idle. After my monitor has gone to sleep I come back and the my host has restarted fully.

Re: Workstation 17.5 Causing BSOD on Windows 11

talking_mudcrab — Fri, 03 Nov 2023 09:31:37 GMT

Are there any updates on this? Windows 11 guests are crashing since 17.5 here as well.

Re: Workstation 17.5 Causing BSOD on Windows 11

DhairyaT — Fri, 03 Nov 2023 09:34:48 GMT

@talking_mudcrab Can you please share the configuration of the Windows 11 VM which you have created as in RAM, Hard Disk Size,Number of processors and all.

Re: Workstation 17.5 Causing BSOD on Windows 11

talking_mudcrab — Fri, 03 Nov 2023 11:45:42 GMT

The VMs have 32GB Ram and 1 CPU with 12 cores allocated. The host is HP Proliant Gen10 with 384GB Ram and two CPUs. I have two Windows 11 VMs on it and sometimes they both crash at the same time with a blue screen. The HDD size is 512GB for each VM.

Re: Workstation 17.5 Causing BSOD on Windows 11

DhairyaT — Tue, 14 Nov 2023 13:56:01 GMT

@TMWSales @talking_mudcrab Ticket has been raised internally. Relevant team will look into the same.

Re: Workstation 17.5 Causing BSOD on Windows 11

talking_mudcrab — Tue, 14 Nov 2023 13:59:59 GMT

Thanks. My additional observation is that I haven't had a crash since I've downgraded the VM hardware to 17 from 17.5. The Workstation application is still on 17.5, I haven't downgraded that.