topic Re: Unsupported Processor error running Windows 10 guest OS on vmware workstation pro 16.2.4 in VMware Workstation Pro Discussions

Unsupported Processor error running Windows 10 guest OS on vmware workstation pro 16.2.4

antoale3 — Fri, 02 Dec 2022 08:23:18 GMT

After installation of vmware workstation pro 16.2.4 on my new Windows 11 Enterprise 21H2 host OS

I received this error trying to start Windows 10 Pro 21H2 guest OS:

"Unsupported Processor" error

I read https://kb.vmware.com/s/article/90134 but the workaround is not acceptable since I just bougth this license few days ago.

Is there a plan to address this issue on this release?

Re: Unsupported Processor error running Windows 10 guest OS on vmware workstation pro 16.2.4

DodgeDeBoulet — Fri, 02 Dec 2022 11:53:14 GMT

VMWare Workstation Pro 17 has been out for a week now and you bought 16 just a few days ago?

17 resolves that issue. If you purchased 16 a few days ago, you should be eligible for a free upgrade.

Re: Unsupported Processor error running Windows 10 guest OS on vmware workstation pro 16.2.4

maksym007 — Fri, 02 Dec 2022 13:08:30 GMT

Good point, try the newest Vmware Workstation.

Re: Unsupported Processor error running Windows 10 guest OS on vmware workstation pro 16.2.4

RU5 — Thu, 08 Dec 2022 17:21:45 GMT

I've just upgraded to Windows 11 and hit this problem. Purchased an upgrade to 17.0 and it still does not resolve it.

Re: Unsupported Processor error running Windows 10 guest OS on vmware workstation pro 16.2.4

llb1988608 — Fri, 09 Dec 2022 05:22:24 GMT

We purchased the license of version 16 for 8 people. May I ask when we plan to fix this bug for version 16?

Re: Unsupported Processor error running Windows 10 guest OS on vmware workstation pro 16.2.4

antoale3 — Fri, 09 Dec 2022 08:50:02 GMT

Just to confirm that I was able to upgrade my license to 17 for free and the problem was solved.

Re: Unsupported Processor error running Windows 10 guest OS on vmware workstation pro 16.2.4

JanosSimon — Mon, 12 Dec 2022 10:27:24 GMT

I have the same issue.

How have you managed to upgrade the 16.x license to 17.0 for free?

Re: Unsupported Processor error running Windows 10 guest OS on vmware workstation pro 16.2.4

antoale3 — Mon, 12 Dec 2022 10:38:03 GMT

Access customer connect site, license management. then, If you have a license with active basic support entitlement, you should be able to upgrade.

Re: Unsupported Processor error running Windows 10 guest OS on vmware workstation pro 16.2.4

mrozj — Mon, 12 Dec 2022 10:50:23 GMT

VMware® Workstation 16 Pro / 16.2.4 build-20089737

Running on host Windows 11 Pro, 64-bit (Build 22621.900) 10.0.22621
Host CPU - i5-1240P
Guest OS/ VM - Windows 10 Pro / 19045

Error - "stop code UNSUPPORTED PROCESSOR " - while trying to upgrade / install KB5019959 - 19045.2251

Switching to single CPU didn't help

Re: Unsupported Processor error running Windows 10 guest OS on vmware workstation pro 16.2.4

foobar4711 — Wed, 14 Dec 2022 19:08:46 GMT

16.2.5 solved it for me

Re: Unsupported Processor error running Windows 10 guest OS on vmware workstation pro 16.2.4

joshiga — Thu, 15 Dec 2022 11:17:14 GMT

Try 16.2.5, this issue should be fixed in it.

Thanks,

Gaurav

Re: Unsupported Processor error running Windows 10 guest OS on vmware workstation pro 16.2.4

Weebsurfer — Tue, 07 Feb 2023 15:31:05 GMT

16.2.5 cleared it up for me as well. Have 2 VMs on my desktop and my main one that I keep up to date failed to boot with the Unsupported Processor error. Started up my backup and it worked until I ran windows updates. Luckily found this thread and saw 16.2.5 mentioned at the bottom by @foobar4711 and @joshiga and I'm back up and running. Thank you!

Re: Unsupported Processor error running Windows 10 guest OS on vmware workstation pro 16.2.4

ermutigen — Wed, 15 Feb 2023 16:54:09 GMT

16.2.5 solved it for me as well