topic Re: no mouse workstation pro 16 gui clients in VMware Workstation Pro Discussions

no mouse workstation pro 16 gui clients

123456789098765 — Sun, 12 Jun 2022 06:45:09 GMT

as the subject line indicates, VMs with a gui have trouble with the mouse.

Dell XPS 15 9510

32G RAM, Intel processor - i can't keep all of the variants straight and am not at the pc now.

host OS: Win11 with all updates as of 6/12/2022.

guest OS: Ubuntu 20.04 in an ova file [non-gui ubuntu 20 vms work fine]

the system has 2 thunderbolt ports and a usb3 port

i have tried 3 mice, one bluetooth and two basic MS 3 button USB mice

i have uninstalled and reinstalled vmware and toggled every option that i thought might help.

hard to summarize the troubleshooting i've done but the problem presents as either no mouse cursor at all or a mouse cursor pegged to the bottom right corner of the virtual screen. ctl-g changes nothing, ctl-alt returns mouse to host os.

any help will be appreciated

Re: no mouse workstation pro 16 gui clients

continuum — Sun, 12 Jun 2022 18:35:21 GMT

> guest OS: Ubuntu 20.04 in an ova file

That makes no sense - you cant run a VM from an OVA-archive.
Explain better - especially explain wether your guestOS has VMware-tools installed or not ...

Re: no mouse workstation pro 16 gui clients

123456789098765 — Sun, 12 Jun 2022 23:52:43 GMT

thanks. I misspoke: I imported an ova.

The vm boots straight to the gui - no login is required, and no option to do otherwise is offered.. Networking is not fully configured so I cannot ssh, I have been unable to find an option to open a console window, as is available esxi.

Given that I cannot use the mouse in the interface (gnome, i believe), thus cannot open a terminal, I cannot install VMware tools.

Nor can I tab among the icons as none can be selected from which to begin tabbing.

Re: no mouse workstation pro 16 gui clients

continuum — Mon, 13 Jun 2022 10:45:08 GMT

Was the OVA prepared by the Maquis de Sade or is there a chance to find some instructions ?
Can you use the keyboard to kill the gnome-UI.
Do you use a gaming mouse ? - try the cheapest mouse you can find and connect it to a usb2 port.
Can you try network when connecting to a vmnet that offers DHCP ?

Re: no mouse workstation pro 16 gui clients

RDPetruska — Mon, 13 Jun 2022 12:18:21 GMT

It may actually be easier to just download the Ubuntu ISO and install it yourself... I did that a couple weeks ago and it was painless and fairly quick. And have zero issues - Workstation 16.1.2 on Win 10 host.

Re: no mouse workstation pro 16 gui clients

123456789098765 — Mon, 13 Jun 2022 17:11:34 GMT

Well, the ova came from an Italian University, so it's more likely the Medicis are involved than de Sade.

I've tried 3 mice: logitec 3 button USB

microsoft 3 button USB (it was $9, can't get much cheaper)

microsoft bluetooth

same results with them all.

I'll see what i can do to get networking going, but this is not the only GUI-based VM this has happened with, The others were a while ago and had slipped my mind. Getting feebleminded, I guess. Or maybe frustrated that almost 60 year old technology (mice) isn't fully supported.

Pardon my ignorance, but what key sequence should kill the gui? I almost never use Linux with a GUI so I am unfamiliar (and unimpressed) with Gnome.

Re: no mouse workstation pro 16 gui clients

123456789098765 — Mon, 13 Jun 2022 17:13:30 GMT

thanks, but there is a simulation environment in the VM that i need and cannot load myself (it isn't available that way). The VM comes with no support, but this is almost certainly a VMWare problem, since i can duplicate it with any GUI-based VM.

Re: no mouse workstation pro 16 gui clients

continuum — Mon, 13 Jun 2022 17:46:58 GMT

did you try CTRL + ALT + Backspace to kill Gnome
https://www.pc-freak.net/blog/how-to-enable-control-alt-backspace-to-kill-x-server-on-debian-ubuntu-linux/

maybe it still works on your VM

Re: no mouse workstation pro 16 gui clients

bluefirestorm — Tue, 14 Jun 2022 05:00:59 GMT

You should be able to get to Terminal with Ctrl-Alt-T keyboard shortcut. You could also try removing and re-adding the USB controller in the VM settings.

What is the output of lsusb -tv ? This is an output of an Ubuntu 22.04 VM. This VM has a virtual USB 3.1 controller.

/: Bus 04.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/4p, 10000M
ID 1d6b:0003 Linux Foundation 3.0 root hub
|__ Port 4: Dev 2, If 0, Class=Mass Storage, Driver=usb-storage, 5000M
ID 0e0f:0005 VMware, Inc. Virtual Mass Storage
/: Bus 03.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/4p, 480M
ID 1d6b:0002 Linux Foundation 2.0 root hub
|__ Port 1: Dev 2, If 0, Class=Human Interface Device, Driver=usbhid, 12M
ID 0e0f:0003 VMware, Inc. Virtual Mouse
|__ Port 3: Dev 3, If 0, Class=Hub, Driver=hub/7p, 12M
ID 0e0f:0002 VMware, Inc. Virtual USB Hub
|__ Port 4: Dev 4, If 0, Class=Hub, Driver=hub/7p, 480M
ID 0e0f:0002 VMware, Inc. Virtual USB Hub
/: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=uhci_hcd/2p, 12M
ID 1d6b:0001 Linux Foundation 1.1 root hub
/: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=ehci-pci/6p, 480M
ID 1d6b:0002 Linux Foundation 2.0 root hub

Re: no mouse workstation pro 16 gui clients

123456789098765 — Thu, 23 Jun 2022 19:06:52 GMT

Got interrupted and couldn't get to this for a while.

I'm giving up on VmWare - if i have to troubleshoot something as commonplace as the mouse i can't trust it. And i've wasted too much time.

VirtualBox and Hyper-V don't have any problems so far.

thanks for the suggestions!