topic Re: Please, help! VM shut down for no reason. in VMware Workstation Pro Discussions

Please, help! VM shut down for no reason.

RickShyGuy — Sat, 06 Feb 2021 20:40:20 GMT

I use Workstation At 15.5. I run a large number of virtual machines. Literally the other day virtual machines began to shut down for no reason!
Works 60 pieces and in the middle of the day turns off 10 pieces by themselves.
Sometimes he writes this error, and sometimes he doesn't:

"VMware Workstation unrecoverable error: (vcpu-0)
Exception 0xc0000005 (access violation) has occurred.
A log file is available in "F:\Virtual Machines\[Group 02\5\vmware.log".
You can request support.
To collect data to submit to VMware support, choose "Collect Support Data" from the Help menu.
You can also run the "vm-support" script in the Workstation folder directly.
We will respond on the basis of your support entitlement"

The log of the virtual machine attached after the error.

What is the problem? For half a year, under the same conditions, everything worked fine, but now there are mistakes. I did not make any changes in the system or in the virtual machines.

I reinstalled Windows two days ago. Recreated and configured all virtual machines from scratch. The two worked perfectly, and then they started to shut down again for no reason.

Re: Please, help! VM shut down for no reason.

RickShyGuy — Sat, 06 Feb 2021 20:41:38 GMT

Virtual machine log

Re: Please, help! VM shut down for no reason.

RickShyGuy — Sun, 07 Feb 2021 03:22:46 GMT

Log of a virtual machine that shut down itself without displaying an error.

Re: Please, help! VM shut down for no reason.

wila — Tue, 09 Feb 2021 12:49:31 GMT

Hi,

Please do not create multiple threads with the same question, your other thread has been archived

I have looked at a few of your logs, but am not seeing a clear reason as to why the VM would shut down by itself. There's a lot of action from the memory balloon and there's a complaint about the VM not being able to use your display arrangement. I'm not aware of any of those being able to make a VM shut down.

Is it possible that your VM is shutting down because of the current power settings in the VM?

--
Wil

Re: Please, help! VM shut down for no reason.

RickShyGuy — Tue, 09 Feb 2021 20:55:53 GMT

Windows 7 system and it cannot shutdown itself. I personally found a self-shutdown, it is the virtual machine that is turned off, and not Windows shut down by mistake.
I can't understand anything about the settings, because the settings have not changed. nothing changed at all, just in the middle of the day the cars started turning off. Launched 50 of them every hour, 1-3 pieces are turned off.
Is there a chance there might be a malfunction in the host's wand?

Attached the virtual machine settings file

Re: Please, help! VM shut down for no reason.

wila — Wed, 10 Feb 2021 00:27:23 GMT

Hi,

The fine forum software just ate my reply to you, so will try again. Sorry if a bit short.

1. Your first log in this post mentions a dmp file, so there the VM did indeed crash. It could be interesting to look at that .dmp file.

2. Meanwhile I suggest to upgrade your video RAM from 256MB to 8GB. Some changes made in Workstation 16 require the graphics adapter to be set to 8GB if you have 3D enabled. It's insane I know.

Try if that helps.

--
Wil

Re: Please, help! VM shut down for no reason.

RickShyGuy — Wed, 10 Feb 2021 04:03:02 GMT

I have version 15.5) 16 does not work at all, a bunch of errors and a blue screen immediately pop up.
dmp file can no longer be found) I also try to check the event log on the host and on the guest system.

Re: Please, help! VM shut down for no reason.

wila — Wed, 10 Feb 2021 12:57:02 GMT

Hi,

OK, try at least to set it at the recommended RAM, looks like that is 1GB for Workstation 15.5.0

Just to see if that helps.

--
Wil

Re: Please, help! VM shut down for no reason.

RickShyGuy — Wed, 10 Feb 2021 19:26:37 GMT

RAM I always had from 1.1 to 2 gb

Re: Please, help! VM shut down for no reason.

wila — Wed, 10 Feb 2021 22:46:21 GMT

Display adapter RAM.

--
Wil

Re: Please, help! VM shut down for no reason.

RickShyGuy — Thu, 11 Feb 2021 03:34:14 GMT

I don't have enough RAM for that. For 4 months with the current settings, everything worked fine. And for no reason the initiator of the trip.