topic Identity Manager 2.7 cluster - There was a problem with Messaging service in Workspace ONE Discussions

Identity Manager 2.7 cluster - There was a problem with Messaging service

VirtualSven — Wed, 24 Aug 2016 08:17:34 GMT

I installed the Identity Manager 2.7 in a cluster of 3 appliances. When I look at the System Diagnostics Dashboard, all 3 appliances give an alert on "Application Manager - Integrated Components" > Messaging Connection > Connection test failed.

I can't find what this means or what this Messaging service is suppose to do. Any help is appreciated.

Previously, the status was all good.

Re: Identity Manager 2.7 cluster - There was a problem with Messaging service

cdubz — Wed, 24 Aug 2016 14:12:45 GMT

Also receiving this error on one of my appliances in a two node F5 load balanced cluster in addition to the user portal not working for any user giving a session mismatch error in the horizon log (/opt/vmware/horizon/workspace/logs/horizon.log). Have not found a root cause yet. Only ran into issues when adding a second node in.

Re: Identity Manager 2.7 cluster - There was a problem with Messaging service

cdubz — Wed, 24 Aug 2016 15:32:58 GMT

I have fixed the user portal issue. Apparently you have to go into the Admin console and edit the Catalog settings and enable the new end user portal UI. Kinda funky weird. but at least that piece seems to be working.

Still have the message service:

There was a problem with Messaging service.

Messaging Connection: Connection test failed

Re: Identity Manager 2.7 cluster - There was a problem with Messaging service

Erossman — Wed, 16 Nov 2016 19:06:04 GMT

Hi guys,

I also have these problem regarding system diagnostic in a 2-node and a 3-node cluster.

This issue occurs with version 2.6 and the latest one 2.7.1.

Re: Identity Manager 2.7 cluster - There was a problem with Messaging service

alsmk2 — Fri, 18 Nov 2016 21:35:19 GMT

Also seeing this error in a three node cluster on 2.8.

Re: Identity Manager 2.7 cluster - There was a problem with Messaging service

Jketels — Mon, 28 Nov 2016 15:11:21 GMT

I also experienced the error in a three node cluster with version 2.8.

But the error disappeared after doing nothing for half an hour...

It looks like the IDM-nodes need some time to get fully in sync with the database.

I am using the SQL-server in this configuration.

Re: Identity Manager 2.7 cluster - There was a problem with Messaging service

sandervv — Sun, 18 Dec 2016 06:41:46 GMT

The solution worked for a couple of hours. Then the error returned.

It doesn't seem to have degraded performance or integrity.

Re: Identity Manager 2.7 cluster - There was a problem with Messaging service

VirtualSven — Wed, 21 Dec 2016 12:44:48 GMT

Messaging service is the Rabbitmq server. You can fix this by stopping and starting again in the right order:

Troubleshooting RabbitMQ Issues

Re: Identity Manager 2.7 cluster - There was a problem with Messaging service

cdubz — Mon, 09 Jan 2017 17:51:11 GMT

Was able to build a 2.8 3-node cluster last week and get the messaging service happy. I didnt the std install and clone, and then followed the steps on pages 7-9 of this whitepaper to get the elastisearch, rabbitmq, and ehcache services running smoothly

http://blogs.vmware.com/euc/2016/12/vmware-identity-manager-configuring-multiple-data-centers.html

The paper is mainly for a multi-datacenter design, but the steps can still be utilized for a single datacenter cluster for the most part.