https://communities.vmware.com/t5/Workspace-ONE-Discussions/People-search-issue/m-p/2976489#M18892 <P>after configuring the people search service in a production environment. and testing it from the end-user side I get this error message on the web when I open the people tab <U><STRONG>"Oops, something went wrong. an error occurred while loading the directory please try again</STRONG>"</U>.<BR />and I get this error message from the hub on the mobile "<U><STRONG>We are unable to fetch information"</STRONG></U>.and I don't find any KBs related to this issue on the internet.<BR />Note, people's AD sync is working fine without any issues.<BR />Any ideas?</P> Mon, 10 Jul 2023 11:10:22 GMT MahmoudHesham11 2023-07-10T11:10:22Z https://communities.vmware.com/t5/Workspace-ONE-Discussions/People-search-issue/m-p/2976489#M18892 <P>after configuring the people search service in a production environment. and testing it from the end-user side I get this error message on the web when I open the people tab <U><STRONG>"Oops, something went wrong. an error occurred while loading the directory please try again</STRONG>"</U>.<BR />and I get this error message from the hub on the mobile "<U><STRONG>We are unable to fetch information"</STRONG></U>.and I don't find any KBs related to this issue on the internet.<BR />Note, people's AD sync is working fine without any issues.<BR />Any ideas?</P> Mon, 10 Jul 2023 11:10:22 GMT https://communities.vmware.com/t5/Workspace-ONE-Discussions/People-search-issue/m-p/2976489#M18892 MahmoudHesham11 2023-07-10T11:10:22Z https://communities.vmware.com/t5/Workspace-ONE-Discussions/People-search-issue/m-p/2976491#M18893 <P>I have the same issue</P> Mon, 10 Jul 2023 11:15:56 GMT https://communities.vmware.com/t5/Workspace-ONE-Discussions/People-search-issue/m-p/2976491#M18893 M-Ali 2023-07-10T11:15:56Z