topic Activating Hub Services failed - On Premise in Workspace ONE Discussions

Activating Hub Services failed - On Premise

Homie3 — Wed, 10 Feb 2021 09:51:09 GMT

Hi everyone,

when i want to activate "Hub Services" in WSO UEM i get the following error message:

From Workspace One Access i can access the Hub Services Configuration Page without any issues.
But in Workspace One UEM i cannot activate it.
We have both Workspace One UEM(2011) and Workspace One Access(20.10) on premise.

Any suggestions?
Thanks in advance.

Re: Activating Hub Services failed - On Premise

rsaulitis — Wed, 10 Feb 2021 10:03:39 GMT

Hi,

Under all "settings system>Enterprise integration>Workspace ONE Access>configuration" have you configured all necessary settings?

Re: Activating Hub Services failed - On Premise

Homie3 — Wed, 10 Feb 2021 10:29:11 GMT

Hi rsaulitis,

thank you for the quick reply.
As far as i know this seems to be right:

The "Admin Username" is the local Admin of Workspace ONE Access. Is that a problem?

Thanks

Re: Activating Hub Services failed - On Premise

rsaulitis — Wed, 10 Feb 2021 10:38:17 GMT

Hmm all seems to be fine, I have same settings and also on premise. Was you in top OG when tried to configure hub services?

Re: Activating Hub Services failed - On Premise

Homie3 — Wed, 10 Feb 2021 10:50:37 GMT

Yes in the top OG (customer level). The only group higher is the "Global" OG.

Re: Activating Hub Services failed - On Premise

Homie3 — Mon, 22 Mar 2021 08:47:16 GMT

I've opened a SR, but VMware was not able to find a solution so far.
Meanwhile did anyone run into the same issue?

Re: Activating Hub Services failed - On Premise

Mario_Giese — Thu, 25 Mar 2021 12:46:42 GMT

Hi,

same setup on my side, I was able to activate Hub Services.
But if I activate it for clients I get error: Something went wrong and response status code was unacceptable: 401 in iOS Hub App.

Anyone seeing this problem?