topic Re: Cannot Pause Virtual Machine in VMware Workstation Player Discussions

Cannot Pause Virtual Machine

sn3akysnak3 — Tue, 27 Sep 2022 08:30:52 GMT

Hello,

I am not able to pause my VM, whenever I try to pause I get 3 Errors:

Error-1.

VMware Workstation unrecoverable error: (vcpu-1) Exception 0xc0000005 (access violation) has occurred. A log file is available in "D:\KALI\VM\vmware.log". You can request support. To collect data to submit to VMware support, choose "Collect Support Data" from the Help menu. You can also run the "vm-support" script in the Workstation folder directly. We will respond on the basis of your support entitlement.

Error-2:

VMware Workstation unrecoverable error: (vcpu-0) Exception 0xc0000005 (access violation) has occurred. A log file is available in "D:\KALI\VM\vmware.log". You can request support. To collect data to submit to VMware support, choose "Collect Support Data" from the Help menu. You can also run the "vm-support" script in the Workstation folder directly. We will respond on the basis of your support entitlement.

Error-3:

Transport (VMDB) error -14: Pipe connection has been broken.

*I am facing this issue after I upgraded to Windows 11 from Windows 10.

I am dropping the log file in the attachments.

Re: Cannot Pause Virtual Machine

wila — Tue, 27 Sep 2022 16:02:47 GMT

Hi,

Your vmware.log file has monitor mode = ULM

So first thing to try is to get that back to CPL0.

monitor mode ULM

monitor mode CPL0

Which means that you are running in User Level Mode and thus Workstation cannot use VMware's hypervisor, but instead it has to go through the Hypervisor API that Microsoft provides.

Only when Monitor mode returns CPL0 it is running in ring 0, a.k.a. no hypervisor.

Monitor mode CPL0 (Current Privilege Level 0) is required for VMware Workstation to be able to use their own hypervisor.

Re: Cannot Pause Virtual Machine

OptimisticJC — Thu, 05 Oct 2023 02:42:28 GMT

I know this already has a solution, but it didn't work for me.

The only thing that seems to work is changing the processors/cores to 1.

I'm on a

Windows 11 Pro

Processor: 12th Gen Intel(R) Core(TM) i7-12700H, 2300 Mhz, 14 Core(s), 20 Logical Processor(s)

Installing in VMware Workstation Pro

Re: Cannot Pause Virtual Machine

Technogeezer — Thu, 05 Oct 2023 04:58:02 GMT

@OptimisticJC What version of Workstation Pro and build of Windows 11 Pro?