Error while connecting to virtual desktop using hp laptop

sunilahuja07 — Fri, 07 Apr 2023 08:56:26 GMT

Hi All

I am getting below error while connecting to virtual desktop using HP Laptop . I am able to connect if I use a different laptop.

2023-04-07T08:43:25.340Z In(05) host-12760 backtrace[00] frame 0xb48ecff438 IP 0x7ffd5e2095af params 0x208c3fee970 0x2 0x7ffd5e36b910 0x20800000fa0 [C:\Program Files (x86)\VMware\VMware Horizon View Client\x64\pcoip_client_win32.dll base 0x00007ffd5e0f0000 0x0001:0x00000000001185af] VMwareVDPPlugin_Construct
2023-04-07T08:43:25.340Z In(05) host-12760 backtrace[01] frame 0xb48ecff500 IP 0x7ffd5e207820 params 0 0x7ffd5e4ba6c0 0x5 0 [C:\Program Files (x86)\VMware\VMware Horizon View Client\x64\pcoip_client_win32.dll base 0x00007ffd5e0f0000 0x0001:0x0000000000116820] VMwareVDPPlugin_Construct
2023-04-07T08:43:25.340Z In(05) host-12760 backtrace[02] frame 0xb48ecffba0 IP 0x7ffd5e1c0b4a params 0x208c3e63210 0 0 0 [C:\Program Files (x86)\VMware\VMware Horizon View Client\x64\pcoip_client_win32.dll base 0x00007ffd5e0f0000 0x0001:0x00000000000cfb4a] VMwareVDPPlugin_Construct
2023-04-07T08:43:25.340Z In(05) host-12760 backtrace[03] frame 0xb48ecffba8 IP 0x7ffd97cc5a3b params 0 0 0 0x208c3e63210 [C:\Program Files (x86)\VMware\VMware Horizon View Client\x64\pthreadVC2.dll base 0x00007ffd97cc0000 0x0001:0x0000000000004a3b] <C:\Program Files (x86)\VMware\VMware Horizon View Client\x64\pthreadVC2.dll>+0x5a3b
2023-04-07T08:43:25.340Z In(05) host-12760 backtrace[04] frame 0xb48ecffbb0 IP 0x208c3e63210 params 0 0 0x208c3e63210 0x7ffd5e4ba6c0 [no module data] ???
2023-04-07T08:43:25.340Z In(05) host-12760 Msg_Post: Error
2023-04-07T08:43:25.340Z In(05) host-12760 [msg.log.error.unrecoverable] VMware Horizon View unrecoverable error: (host-12760)
2023-04-07T08:43:25.340Z In(05)+ host-12760 Exception 0xc0000005 (access violation) has occurred.
2023-04-07T08:43:25.340Z In(05) host-12760 [msg.panic.haveLog] A log file is available in "C:\Users\10640222\AppData\Local\Temp\vmware-10640222\vmware-mks-11692.log".
2023-04-07T08:43:25.340Z In(05) host-12760 [msg.panic.requestSupport.withoutLog] You can request support.
2023-04-07T08:43:25.340Z In(05) host-12760 [msg.panic.requestSupport.vmSupport.vmx86]
2023-04-07T08:43:25.340Z In(05)+ host-12760 To collect data to submit to VMware technical support, run "vm-support".
2023-04-07T08:43:25.340Z In(05) host-12760 [msg.panic.response] We will respond on the basis of your support entitlement.

Re: Error while connecting to virtual desktop using hp laptop

yukiafronia — Fri, 07 Apr 2023 12:41:22 GMT

Hi, @sunilahuja07

Have you checked KB89950?
It's a hot topic on Horizon Client (access violations) these days.

*VMware Horizon Client foe Windows crashes after prolonged use on Intel GPU devices (89950)

https://kb.vmware.com/s/article/89950

Re: Error while connecting to virtual desktop using hp laptop

sunilahuja07 — Wed, 12 Apr 2023 12:54:17 GMT

Thanks for the response.

I tried this but no luck.

One thing I observed is that I am getting this error when I try with non admin user. From same laptop if I use a local admin user then it is working fine.

Re: Error while connecting to virtual desktop using hp laptop

chuanshengz — Thu, 13 Apr 2023 06:08:36 GMT

Hi @sunilahuja07
Can you help to upload Horizon Client log bundle for us? Then we can get more info for the issue. At least pcoip log is necessary.
In addition, please help upload the linux core dump for us.

You can also assign an issue ticket to VMware if you think this issue is critical for you. Our support engineer are very experienced for this kind of issues. Then we can take quick action t to support you.

Thanks.

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Error while connecting to virtual desktop using hp laptop

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