topic VMware Horizon View unrecoverable error: (host-*****) in Horizon Desktops and Apps

VMware Horizon View unrecoverable error: (host-*****)

AndreiAmpleev — Sat, 06 Aug 2022 09:18:12 GMT

Hi all.
When I join a Google meet conference on a virtual machine, this error occurs. What could be the reason?

Re: VMware Horizon View unrecoverable error: (host-*****)

Mangui — Thu, 11 Aug 2022 09:16:34 GMT

It seems that it may crash when you open the redirected microphone/webcam in agent side while attend the google meet conference,. Please collect the whole client logs by DCT log collector and the vmware-remotemks dump file

Re: VMware Horizon View unrecoverable error: (host-*****)

AndreiAmpleev — Sun, 14 Aug 2022 17:10:45 GMT

can you tell me how to do it? The weight of the dump file weighs more than 1 gigabyte

Re: VMware Horizon View unrecoverable error: (host-*****)

Mangui — Tue, 16 Aug 2022 07:02:39 GMT

You can run command "C:\Program Files (x86)\VMware\VMware Horizon View Client\DCT\support.bat" to collect all the client logs and if its size is OK to upload here, then you can upload it, otherwise, may need other tool to share the logs for further investigation