Chrome Extension Fails to work on Physical Desktop ONLY when connect over PCOIP!

robsisk1972 — Fri, 17 Jun 2022 18:10:04 GMT

Greetings fine Horizon community, Hope you're all doing well.

So I have a weird one that I can't get my head around at this time. I have about 100 physical desktops in which we allow access over PCOIP and the Horizon client. I have this one BA that does testing for web devs and really relies on a Chrome Extension called "Selenium IDE" to do his work. It's kind of a handy extension for testing websites and you can check it here: Selenium IDE - Chrome Web Store (google.com)

The issue I am seeing is that when he uses his desktop locally, the extension opens fine and runs like a gem; However, if he is working remote via the Horizon client from home on that same desktop via PCOIP, the extension does nothing when clicking on it. Just no response at all.

When I install this extension on my desktop and remote in via the Horizon client, it works as desired. (I have god rights).

I assumed this was some type of issue on the desktop but after, Clearing cache, resetting the browser, creating a new Chrome profile, reinstalling the Horizon agent and just about anything else I could think of it still won't work over PCOIP.

Could anyone recommend what logs I might look at and what to look for in these logs to help see if this really is a protocol issue?

Horizon 7.13 and matching agent deployed to desktop. Horizon Client version doesn't seem to make a difference

Thanks All...>Have a great weekend

Rob

Re: Chrome Extension Fails to work on Physical Desktop ONLY when connect over PCOIP!

FelixYan — Thu, 23 Jun 2022 08:12:10 GMT

Can you explain more on “When I install this extension on my desktop and remote in via the Horizon client, it works as desired. (I have god rights).”:

- If the "Selenium IDE" extension is installed on both Client and Agent sides, then everything works fine

- Otherwise, Connect to remote desktop via PCoIP, click on "Selenium IDE" extension, no respone

Whether my understanding is correct?

topic Chrome Extension Fails to work on Physical Desktop ONLY when connect over PCOIP! in Horizon Desktops and Apps

Chrome Extension Fails to work on Physical Desktop ONLY when connect over PCOIP!

Re: Chrome Extension Fails to work on Physical Desktop ONLY when connect over PCOIP!