https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Horizon-Client-unrecoverable-error-host/m-p/2904398#M96761 <P>Hi Felix,</P><P>Thanks for your reply.</P><UL><LI><SPAN>From Client UI settings dialog, whether you have enabled "Allow H.264 Decoding" in "Configure VMware Blast"?</SPAN></LI></UL><P><SPAN>Yes, the users have "Allow H.264 Decoding" enabled.</SPAN></P><UL><LI><SPAN>Whether the crash issue only happens on Blast Connection? How about PCoIP Connection?</SPAN></LI></UL><P><SPAN>No, the user does not get this error through PCoIP.</SPAN></P> Thu, 14 Apr 2022 21:30:06 GMT Syscomputer 2022-04-14T21:30:06Z https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Horizon-Client-unrecoverable-error-host/m-p/2904200#M96745 <P>Hi, I've had two users report a similar issue within the last few days and have received logs from one of them. I am hoping to see what these logs actually mean, whether its user side (laptop) or VDI issue.</P><P>They are using Dell laptops running Windows 10 Pro.</P><P>Current VMware Horizon Client software should be 8.3.0</P> Wed, 13 Apr 2022 19:03:03 GMT https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Horizon-Client-unrecoverable-error-host/m-p/2904200#M96745 Syscomputer 2022-04-13T19:03:03Z https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Horizon-Client-unrecoverable-error-host/m-p/2904279#M96751 <P>Hi Syscomputer,</P><P>Please help to check:</P><UL><LI><SPAN>From Client UI settings dialog, whether you have enabled "Allow H.264 Decoding" in "Configure VMware Blast"?</SPAN></LI><LI><SPAN>Whether the crash issue only happens on Blast Connection? How about PCoIP Connection?</SPAN></LI></UL><P><SPAN>Call stack:</SPAN></P><P><SPAN>2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[00] frame 0x36708fe8d8 IP 0x7ff9f7bc99f3 params 0x36708fe9d1 0x14a2a1bddd0 0x10100000002 0xaa03fffffffe [C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4d2d59514f6d1c37\igd11dxva64.dll base 0x00007ff9f7aa0000 0x0001:0x00000000001289f3] MOS_GetMemNinjaCounterGfx<BR />2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[01] frame 0x36708fea60 IP 0x7ff9f7b517a5 params 0x2 0x7ffa5333b3c7 0x14a150f0000 0x1 [C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4d2d59514f6d1c37\igd11dxva64.dll base 0x00007ff9f7aa0000 0x0001:0x00000000000b07a5] MOS_GetMemNinjaCounterGfx<BR />2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[02] frame 0x36708feac0 IP 0x7ff9f7af0525 params 0 0x14a17154be0 0x14a2a1bddd0 0 [C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4d2d59514f6d1c37\igd11dxva64.dll base 0x00007ff9f7aa0000 0x0001:0x000000000004f525] MosUtilities::MosGetMemNinjaCounterGfx<BR />2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[03] frame 0x36708feb10 IP 0x7ff9f7ae12d1 params 0x14a17154bf0 0xfffffffe 0x14a2a1b0ba0 0x14a2a1b0ba0 [C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4d2d59514f6d1c37\igd11dxva64.dll base 0x00007ff9f7aa0000 0x0001:0x00000000000402d1] OpenDxva11<BR />2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[04] frame 0x36708feb18 IP 0x7ffa41b45605 params 0xfffffffe 0x14a2a1b0ba0 0x14a2a1b0ba0 0x14a00000000 [C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4d2d59514f6d1c37\igd10iumd64.dll base 0x00007ffa410d0000 0x0001:0x0000000000a74605] &lt;C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4d2d59514f6d1c37\igd10iumd64.dll&gt;+0xa75605<BR />2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[05] frame 0x36708feb20 IP 0x14a17154bf0 params 0x14a2a1b0ba0 0x14a2a1b0ba0 0x14a00000000 0x7ffa00000002 [no module data] ???<BR />2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[06] frame 0x36708feb28 IP 0xfffffffe params 0x14a2a1b0ba0 0x14a00000000 0x7ffa00000002 0xfffffffe [no module data] ???<BR />2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[07] frame 0x36708feb30 IP 0x14a2a1b0ba0 params 0x14a00000000 0x7ffa00000002 0xfffffffe 0x14a171a7370 [no module data] ???<BR />2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[08] frame 0x36708feb38 IP 0x14a2a1b0ba0 params 0x7ffa00000002 0xfffffffe 0x14a171a7370 0x14a171a7370 [no module data] ???<BR />2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[09] frame 0x36708feb40 IP 0x14a00000000 params 0xfffffffe 0x14a171a7370 0x14a171a7370 0 [no module data] ???<BR />2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[10] frame 0x36708feb48 IP 0x7ffa00000002 params 0x14a171a7370 0x14a171a7370 0 0 [no module data] ???<BR />2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[11] frame 0x36708feb50 IP 0xfffffffe params 0x14a171a7370 0 0 0 [no module data] ???<BR />2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[12] frame 0x36708feb58 IP 0x14a171a7370 params 0 0 0 0 [no module data] ???<BR />2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[13] frame 0x36708feb60 IP 0x14a171a7370 params 0 0 0 0x7ffa41321470 [no module data] ???</SPAN></P> Thu, 14 Apr 2022 09:33:22 GMT https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Horizon-Client-unrecoverable-error-host/m-p/2904279#M96751 FelixYan 2022-04-14T09:33:22Z https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Horizon-Client-unrecoverable-error-host/m-p/2904398#M96761 <P>Hi Felix,</P><P>Thanks for your reply.</P><UL><LI><SPAN>From Client UI settings dialog, whether you have enabled "Allow H.264 Decoding" in "Configure VMware Blast"?</SPAN></LI></UL><P><SPAN>Yes, the users have "Allow H.264 Decoding" enabled.</SPAN></P><UL><LI><SPAN>Whether the crash issue only happens on Blast Connection? How about PCoIP Connection?</SPAN></LI></UL><P><SPAN>No, the user does not get this error through PCoIP.</SPAN></P> Thu, 14 Apr 2022 21:30:06 GMT https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Horizon-Client-unrecoverable-error-host/m-p/2904398#M96761 Syscomputer 2022-04-14T21:30:06Z