topic Re: Hozion app crash IOS 15 in Horizon Desktops and Apps

Hozion app crash IOS 15

bh_001 — Tue, 25 Jan 2022 16:03:06 GMT

Anyone else suffering the horizon ios app crash as soon as it connects to target machine after upgrading to ios 15.2.1?

IOS 14 is fine as are windows horizon client machines to the same target machine.

I've tried removing, downloading, wiping the device and isntalling again. Each time the following is recorded in the app logs:

Unsafe cast at FILE bora/apps/rde/rdeSvc/shared/appSvcMsg.c LINE 1227
2022-01-25T14:06:21.633Z In(05) host-30187 MarshallIconInfo: Inconsistent blob size: blob size -2100379408 bytes, icon size 0 bytes
2022-01-25T14:06:21.633Z In(05) host-30187 MarshallIconInfo: Inconsistent blob data!

Re: Hozion app crash IOS 15

bh_001 — Tue, 25 Jan 2022 14:54:25 GMT

just incase anyone can offer any help.

I gathered logs from the crashes, reset the device,redownloaded and the same lines were present in the logs each time:

Unsafe cast at FILE bora/apps/rde/rdeSvc/shared/appSvcMsg.c LINE 1227
2022-01-25T14:06:21.633Z In(05) MarshallIconInfo: Inconsistent blob size: blob size -2100379408 bytes, icon size 0 bytes
2022-01-25T14:06:21.633Z In(05) MarshallIconInfo: Inconsistent blob data!

Re: Hozion app crash IOS 15

mrkasius — Wed, 26 Jan 2022 12:08:10 GMT

Hi bh_001,

All good here, Horizon Client 2111 on my iOS 15.2.1 device.

Did it crash on desktop and/or published applications?
Which display protocol are you using?
Is it reproducible on another iOS device?

Re: Hozion app crash IOS 15

bh_001 — Wed, 26 Jan 2022 16:32:20 GMT

Hi, yes repeatable on other devices. Crashed on desktop, using blast protocol with x.264 decoding , on any display resolution

Re: Hozion app crash IOS 15

mrkasius — Thu, 27 Jan 2022 10:27:46 GMT

Thanks bh_001,

Does it crash also when connecting internally to the desktop?

Re: Hozion app crash IOS 15

bh_001 — Fri, 28 Jan 2022 05:23:35 GMT

Hi thanks for responding, yes it does. Interestingly it only seems to affect ipads not iphones. Issue is repeatable on mutliple devicces of different years however ios 14.x is not affected.

Devices all have the same error in the logs, iphones do not. Windows and linux clients are unaffected. HTML access works via the device web-browser without issue. It seems based around the client.

Re: Hozion app crash IOS 15

MichaelB26 — Tue, 23 Aug 2022 14:13:57 GMT

Hi,

we have the same issue and feedback from my colleagues. We have the problem with Ipad and Ipad Pro.

The app crashes from time to time and the users have to log on completely new.