topic Re: Mouse/Keyboard Randomly stop working in VDI session in Horizon Desktops and Apps

Mouse/Keyboard Randomly stop working in VDI session

YGrutman — Thu, 06 Aug 2020 22:38:51 GMT

Just started having this problem. Getting reports from 2-3 users.

They are working and no issue and then randomly once a day they lose mouse and keyboard function. Issue just started to happen. I checked logs and could only find this.

Failed to queue a pointer shape (msg queue full)!

Has anyone else experienced this?

Re: Mouse/Keyboard Randomly stop working in VDI session

YunYiQun — Thu, 13 Aug 2020 03:47:38 GMT

What's the Horizon Client version?

What's the OS of Client?

And the debug level logs are needed to take a look.

Thanks.

Re: Mouse/Keyboard Randomly stop working in VDI session

MarioGarciaGMF — Wed, 19 May 2021 23:47:08 GMT

Im experiencing the same exact issue. Any feedback will be appreciated.

Re: Mouse/Keyboard Randomly stop working in VDI session

SSB-Steve — Tue, 11 Jul 2023 19:06:10 GMT

I also have this issue randomly with only a handful of users. Did you ever find a solution?

Re: Mouse/Keyboard Randomly stop working in VDI session

Hmunning — Tue, 11 Jul 2023 19:40:57 GMT

I had a number of reports lately from users where the mouse had suddenly crashed. They appeared to have set the "Enable Relative Mouse" option to enabled in the Horizon client settings. You can only do this if you have 3D rendering enabled on the pool as well.

We have also seen this issue on the MAC :

https://kb.vmware.com/s/article/81937