topic Re: Error adding connection to PSG. Reason -psg.connection.failure in Horizon Desktops and Apps

Error adding connection to PSG. Reason -psg.connection.failure

Kk1234561 — Tue, 30 Mar 2021 10:26:29 GMT

I cannot start the VDS session on my computer today. I have tried restarting my computer and reinstall the VMware, but still, it doesn't work. Can you help me?

The error message is as below,

Error adding connection to PSG. Reason -psg.connection.failure

Re: Error adding connection to PSG. Reason -psg.connection.failure

scott28tt — Tue, 30 Mar 2021 10:45:15 GMT

1. You need to be specific as to which VMware product you're using when posting in VMTN. Google tells me that VDS and PSG are related to Horizon. I've reported your post so that moderators will be notified that this thread needs moving to the correct area

2. What did your IT admins say when you told them of the problem you're having?

Re: Error adding connection to PSG. Reason -psg.connection.failure

Kk1234561 — Tue, 30 Mar 2021 10:48:08 GMT

Thanks for your reply, I am using VMware Horizon Client.

Re: Error adding connection to PSG. Reason -psg.connection.failure

wila — Tue, 30 Mar 2021 11:16:30 GMT

Moderator note: moved to Horizon Desktop and Apps discussions

Re: Error adding connection to PSG. Reason -psg.connection.failure

sjesse — Tue, 30 Mar 2021 11:33:51 GMT

Can you share a screenshot of the error, assuming PSG is pcoip secure gateway, its a servers side issue that you need to work with the people who manage the horizon enviornment your connecting to. Its probably a network issue on their end which there is nothing you can do on your own or is related to anything you are doing.

Re: Error adding connection to PSG. Reason -psg.connection.failure

scott28tt — Tue, 30 Mar 2021 12:59:50 GMT

You missed this question:

2. What did your IT admins say when you told them of the problem you're having?

Re: Error adding connection to PSG. Reason -psg.connection.failure

smut5203 — Sat, 05 Nov 2022 03:07:52 GMT

with this error, we have UAG having issues in our environment. Worth logging into the GUI and Console - check everything ok