topic Re: Application inside VDI closing entering VDI connection in Horizon Desktops and Apps

Application inside VDI closing entering VDI connection

ramachandrankes — Thu, 25 Feb 2021 12:55:55 GMT

Team,

We have a set of VDI desktops and users were using without any issues. We have already deployed our application via a shortcut RDS farm and a shortcut of the application will be under each user desktop screen.

One user started facing issue that after login to VDI and using a application hosted through VDI application shows below error but for me it is working fine.

Thanks,
Ram

Re: Application inside VDI closing entering VDI connection

ramachandrankes — Thu, 25 Feb 2021 13:21:41 GMT

Today user changed password and web version of vdi able to access VDI desktop and below error on accessing vdi application.

Re: Application inside VDI closing entering VDI connection

sjesse — Thu, 25 Feb 2021 13:42:38 GMT

HAve the restarted there PC? The saved credential is probably expired and restart may fix it if you haven't tried that.

Re: Application inside VDI closing entering VDI connection

ramachandrankes — Thu, 25 Feb 2021 13:45:22 GMT

@sjesse ,

You want me to restart user PC (or) VDI desktop (or) RDS Deployed servers?

Thanks,

Ram

Re: Application inside VDI closing entering VDI connection

sjesse — Thu, 25 Feb 2021 13:48:33 GMT

The users PC, even a logout and login might help, but a restart would be best

Re: Application inside VDI closing entering VDI connection

ramachandrankes — Thu, 25 Feb 2021 13:50:01 GMT

@sjesse ,

The same user tried to access VDI application via my PC installed View Horizon Client and still the same error. Should I restart all VDI desktops then?

Thanks,

Ram

Re: Application inside VDI closing entering VDI connection

ramachandrankes — Thu, 25 Feb 2021 13:52:17 GMT

@sjesse ,

Thanks. I will try this but application is inside VDI which is a published application via RDS Farm through VDI. So restarting user PC should solve? Because application that user is trying to access inside VDI.

Regards,
Ram

Re: Application inside VDI closing entering VDI connection

sjesse — Thu, 25 Feb 2021 13:53:26 GMT

Yeah I'm not sure that will help, but it may , what versions re you using?

Re: Application inside VDI closing entering VDI connection

ramachandrankes — Thu, 25 Feb 2021 14:00:28 GMT

I have tried both desktop application and web version of horizon.

Desktop version is 8..0.0.13243. I think this is little older than latest one (VMware-Horizon-Client-2012-8.1.0-17349995).

Re: Application inside VDI closing entering VDI connection

ramachandrankes — Thu, 25 Feb 2021 14:11:31 GMT

@sjesse ,

This is happening for all users. Deployed application inside VDI via RDS farm in Vmware VDI closing VDI desktop session itself.

Thanks,

Ram

Re: Application inside VDI closing entering VDI connection

ramachandrankes — Thu, 25 Feb 2021 14:12:31 GMT

@sjesse , I restarted VDI desktops and user PC and still the same. You want me to try restarting RDS FARMS as well where I installed application?

Thanks,

Ram

Re: Application inside VDI closing entering VDI connection

sjesse — Thu, 25 Feb 2021 14:19:29 GMT

Not yet,

Take a look at this, its a bit older, but do you have any security settings on similar that are the kb

https://kb.vmware.com/s/article/1025691

Re: Application inside VDI closing entering VDI connection

ramachandrankes — Thu, 25 Feb 2021 14:23:01 GMT

@sjesse ,

I see this before but seems like we don't have this security settings. Also, we use to change password before and user won't face any issues but surprised to this issue all of a sudden today.

Thanks,

Ram

Re: Application inside VDI closing entering VDI connection

sjesse — Thu, 25 Feb 2021 14:30:27 GMT

Thats something different, and its related to the html5 interface on vcenter, so its unrelated. If you haven't yet I'd open an SR and see if GSS can help, I don't have an idea at the moment, but they may need to do a zoom session to look directly.

Re: Application inside VDI closing entering VDI connection

ramachandrankes — Thu, 25 Feb 2021 14:31:41 GMT

@sjesse , Thanks that will help. But I want to know is SR is chargeable?

Re: Application inside VDI closing entering VDI connection

sjesse — Thu, 25 Feb 2021 14:47:25 GMT

So to be clear I don't work for VMware, I just volunteer here to help other people, and I run my own horizon environment. Check with your local vmware rep if you don't know what support you have, I know for me we have Production support, which lets me open tickets when I need to. Look at the link below and review to the different type of support

https://www.vmware.com/support/services.html

also if you go to my.vmware.com and login you should be able to see your support settings, and this is where you would open an SR as well.

Re: Application inside VDI closing entering VDI connection

ramachandrankes — Thu, 25 Feb 2021 15:12:48 GMT

@sjesse ,

Somebody from my team removed entitlements on this app and users started facing this issue. We added user group now and started working.

Thanks,

Ram