The VMware Horizon Client service is marked as an interactive service. However, the system..........

Cunliffe — Tue, 02 Feb 2021 00:56:20 GMT

Existing user of Horizon Client, but have bought a new Windows 10 laptop so need to install a copy of VMWare Horizon Client on it.

I've had no problems in the past, but on the new laptop the Install fails with :

2021-02-01T10:41:44.814Z| USBDeviceInstUtil-build-17308015| I0: --- VMStopUSBArbSvc(): Stopping USB arbitrator service
2021-02-01T10:41:44.814Z| USBDeviceInstUtil-build-17308015| I2: Inst_QueryServiceRunningStatus: Attempting to query service: VMUSBArbService
2021-02-01T10:41:44.814Z| USBDeviceInstUtil-build-17308015| E1: Inst_QueryServiceRunningStatus: Service could not be opened: ERROR_SERVICE_DOES_NOT_EXIST
2021-02-01T10:41:44.814Z| USBDeviceInstUtil-build-17308015| I0: VMUSBArbService service not running

I've tried running as Admin and tried turning off A/V protection but no joy. Any ideas why this happens or how I might work around it?

The installation file is called 'VmWAre-Horizon-Client-2012-8.1.0-17349995.exe'

Thanks.

Further to the above the problem has moved on. I found a different error on the EventViewer and I found a threat that suggested problem might be with Vision C++. I therefore went through a 'repair' of this software and lo and behold the VMUSBARBService loaded successfully, but the install STILL FAILED; this time with a different error on the eventviewer; this time:

'The VMware Horizon Client service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly'.

Any suggestions anyone?

Further to this problem; I noticed my old laptop was running V5.2; the newest version which was failing was 8.1. I searched and found the downloadable for 5.2 and tried that and it was immediately successful, so I have it working under V5.2.

Re: The VMware Horizon Client service is marked as an interactive service. However, the system......

Cunliffe — Thu, 25 Feb 2021 19:05:15 GMT

I have finally resolved this issue.

After trying loads of fixes, it was in fact C++ at fault.

I uninstalled all my present C++ versions from my laptop. I DID NOT reinstall them.

I then ran the VMWARE install executable expecting it to fail. Instead it reinstalled C++ itself and the VMware install completed successfully.

I had previously tried upgrading C++ and 'repairing' it as well. Removing it altogether was the final fix!!

Re: The VMware Horizon Client service is marked as an interactive service. However, the system......

gpr_admin — Sun, 04 Jul 2021 02:57:06 GMT

Thank you!!!!

Just had exact same issue and found your post!

worked like a charm

topic The VMware Horizon Client service is marked as an interactive service. However, the system.......... in Horizon Desktops and Apps

The VMware Horizon Client service is marked as an interactive service. However, the system..........

Re: The VMware Horizon Client service is marked as an interactive service. However, the system......

Re: The VMware Horizon Client service is marked as an interactive service. However, the system......