Microsoft Teams - VMware Optimized- Intel Smart Sound - We're sorry-we've run into an issue

andrewcim — Thu, 03 Dec 2020 16:22:39 GMT

Hi,

I am currently testing out the VMWARE TEAMS OPTIMIZATION.

Horizon View Client (with Teams Optimization enabled) : 8.0.0 (2006)

Horizon View Infrastructure : 8.0.0 (2006)

Horizon View Agent : 8.0.0 (2006)

Connecting from : Lenovo Yoga X1 (2020 model)

Several of my users have an issue where they can't use Microsoft Teams from their Horizon View Virtual Desktops for meetings.

After several tests, I have realized that if the Intel Smart Sound Technology (Intel SST - The "onboard microphone") is chosen as Microphone, the Meeting Connection does not establish.

"We're sorry-we've run into an issue"

However, if I plug in a headset either in the 3.5mm jack or USB port and use this device as Microphone, it works just fine.

Has anyone ever encountered this issue?

Thanks,

topic Microsoft Teams - VMware Optimized- Intel Smart Sound - We're sorry-we've run into an issue in Horizon Desktops and Apps

Microsoft Teams - VMware Optimized- Intel Smart Sound - We're sorry-we've run into an issue