topic Re: Windows 7 Horizon - Web cam only captures black pictures/videos in Horizon Desktops and Apps

Windows 7 Horizon - Web cam only captures black pictures/videos

PurumConsulting — Fri, 13 Nov 2020 14:51:40 GMT

I have been working on coming up with a solution to get the cameras working on our Zero Client VDI Machines. I have gotten with our VDI team to see if they could offer us a fix, but they haven't gotten a solution for us yet.

When we plug the camera into a Zero Client, it recognizes the camera and downloads the driver just like when I tested it, but it won't capture an image.

I've had a test done with a different camera and got the same response so the problem seems to be originating in the Zero Clients themselves or possibly with the VDI software.

Have you attempted to use webcams within a VDI environment before?

If so, did you experience this same issue and can you offer us any guidance on a possible solution?

Environment: Windows 7 Horizon

Re: Windows 7 Horizon - Web cam only captures black pictures/videos

scott28tt — Fri, 13 Nov 2020 15:22:27 GMT

Moderator: Please create thread in the area for the product used - moved to Horizon Discussions

Re: Windows 7 Horizon - Web cam only captures black pictures/videos

ofox — Thu, 19 Nov 2020 03:21:21 GMT

Have you tried a regular fat client(e.g. Horizon Linux client or Windows client) with the same camera? If it worked the issue might be in Zero client and recommend to check with Teradici first.

Re: Windows 7 Horizon - Web cam only captures black pictures/videos

sjesse — Thu, 19 Nov 2020 12:46:54 GMT

Make sure the thin clients are up to date as possible, the there is subcomponent in the horizon client call rtav I've seen on thin clients that may be out of date that could cause this

https://docs.vmware.com/en/VMware-Horizon-7/7.0/com.vmware.horizon-view.desktops.doc/GUID-D6FD6AD1-D326-4387-A6F0-152C7D844AA0.html