topic Re: i'm stuck by customizing in horizon 7 in Horizon Desktops and Apps

i'm stuck by customizing in horizon 7

RWEQRWQ — Mon, 03 Aug 2020 04:56:14 GMT

I am going to test the vm(autoinfo) with linked clones in Horizon 7.12.

and I have taken several steps, including reviewing the dns and all the settings and installing a new upper vm.

However, in a linked clone desktop pool, the vm does not proceed with customizing.

I installed all the programs related to Horizon in the latest version.

please help me!

I have been suffering from this problem for two weeks.

Re: i'm stuck by customizing in horizon 7

vBritinUSA — Mon, 03 Aug 2020 14:51:50 GMT

Have you tried to logging to the desktop and seeing if its attached to the domain?

The account that's attaching it to the domain does it have the correct permissions?

Also check out the logs for composer

VMware Knowledge Base

Re: i'm stuck by customizing in horizon 7

RaulVirtual — Mon, 03 Aug 2020 18:29:15 GMT

Check your golden image license, active directory OU permissions, storage space and pool settings.

Re: i'm stuck by customizing in horizon 7

vBritinUSA — Mon, 03 Aug 2020 18:48:52 GMT

If KMS license is not available try to disable it

https://kb.vmware.com/s/article/1026556

Re: i'm stuck by customizing in horizon 7

RWEQRWQ — Tue, 04 Aug 2020 02:24:36 GMT

yes i checked domain attached.

original vm and linked clone is connected to a domain.

i checked ping and nslookup.

There is only one domain and the purpose is to test it only.

Attach the composer log

I don't know what's wrong with the log.

first state : customizing -> error ( customization operation timed out )

Re: i'm stuck by customizing in horizon 7

RWEQRWQ — Tue, 04 Aug 2020 03:06:44 GMT

yes i checked ad permisions and storage space, pool setting.

and what is golden image license?

In the last 7.5 version, There was no need for a license was required.

what is golden image license?

Re: i'm stuck by customizing in horizon 7

sjesse — Tue, 04 Aug 2020 03:38:25 GMT

The windows license, if the clone can't activate it won't finish customizing unless you set a special registry key.

Re: i'm stuck by customizing in horizon 7

RaulVirtual — Tue, 04 Aug 2020 13:11:16 GMT

You need a Microsoft Volume Licensing for the master or golden image.

Re: i'm stuck by customizing in horizon 7

RaulVirtual — Tue, 04 Aug 2020 13:45:00 GMT

Can you post any screenshot for error, warming, or massage from the view administrator pool status and view composer details.

Re: i'm stuck by customizing in horizon 7

vBritinUSA — Tue, 04 Aug 2020 13:51:54 GMT

There are 2 typical licenses for Windows 10 and VDI, if you plan to use Instant/linked Clones then KMS is the only way. If you want to test and don't have KMS you can use the URL i put in the other reply and disable that requirement.

Multiple activation key

A Multiple Activation Key (MAK) is commonly used in small- or mid-sized organizations that have a volume licensing agreement, but they do not meet the requirements to operate a KMS or they prefer a simpler approach. A MAK also allows permanent activation of computers that are isolated from the KMS or are part of an isolated network that does not have enough computers to use the KMS.

Key Management Service

With the Key Management Service (KMS), IT pros can complete activations on their local network, eliminating the need for individual computers to connect to Microsoft for product activation. The KMS is a lightweight service that does not require a dedicated system and can easily be cohosted on a system that provides other services.

Plan for volume activation (Windows 10) - Windows Deployment | Microsoft Docs

If you have a KMS server on your domain you need to use a certain KEY in Windows, this key tells the OS that there is a KMS server assuming thats all setup. Find them at following URL

KMS client setup keys | Microsoft Docs

Hope this helps

Re: i'm stuck by customizing in horizon 7

RWEQRWQ — Wed, 05 Aug 2020 00:17:01 GMT

i'm korean.

my horizon7 language setting is korean

so i changed Korean to English as much as I can.

do you know how to change language setting?

and I uploaded all my logs

i don't know my problem.

I set up the same desktop pool in 7.5 and 7.11, but it's not working at all in 7.12.

VMware Knowledge Base

i tried this solution but it didn't work.

Re: i'm stuck by customizing in horizon 7

RWEQRWQ — Wed, 05 Aug 2020 00:40:06 GMT

my situation is this picture.

Do you think it's a licensing issue?

VMware Knowledge Base

i tried this solution but it didn't work.

Re: i'm stuck by customizing in horizon 7

sumz22 — Wed, 05 Aug 2020 05:59:28 GMT

Please check if these VMs are getting proper IP, AD Join. Skip License Activation If Test environment.

This could be the problem with Master Image Agent settings in v7.12,

Please do as seen below.

Re: i'm stuck by customizing in horizon 7

RWEQRWQ — Wed, 05 Aug 2020 07:56:40 GMT

I checked the ip, dns, ad(group and user)

Is there a detailed setup method for ip and ad in 7.12?

thank you for your picture

but I modified the editor as I told you, but there is no change at all.

horizon is not receiving dns name.

Re: i'm stuck by customizing in horizon 7

sumz22 — Wed, 05 Aug 2020 08:50:53 GMT

Try disabling License Activation in RegEdit.

Re: i'm stuck by customizing in horizon 7

RaulVirtual — Wed, 05 Aug 2020 15:33:20 GMT

I got this from your log file. Read carefully it could be a clue as to what's going on. Possibly, check connections and AD users rights. Once again Master image O/S license.

ou=servers

dc=vdi

dc=vmware

dc=int

""""""""""""""""""""""""""""""""""""""""""""""""""

Pool:cn=rdsh

ou=server groups

;Addr:ipHostNumber=rdsh.ws1.com/-/192.168.1.202

""""""""""""""""""""""""""""""""""""""""""""""""""

2020-08-05T08:23:41.254+09:00 INFO (0FCC-06B8) <DesktopControlSessions> [Audit] OFFLINE:Server:cn=5accf27b-7f94-4f01-ba78-53d4c69f1f18,ou=servers,dc=vdi,dc=vmware,dc=int;Pool:cn=rdsh,ou=server groups,dc=vdi,dc=vmware,dc=int;Addr:ipHostNumber=rdsh.ws1.com/-/192.168.1.202, ipHostNumberOverride not set;

2020-08-05T08:24:01.058+09:00 ERROR (0FCC-1958) <propagate-4986e30e-e528-407c-b79d-4c902e9a0833> [VirtualCenterDriver] Pool atd recovery: all recovery attempts failed for atd-01

2020-08-05T08:26:20.759+09:00 WARN (0D10-1F20) <pool-3-thread-4> [PooledProcessor] Problem processing HTTP connection: Software caused connection abort: recv failed

2020-08-05T08:26:29.497+09:00 WARN (0D10-1EE4) <pool-3-thread-14> [PooledProcessor] Problem processing HTTP connection: Software caused connection abort: recv failed

2020-08-05T08:36:47.186+09:00 WARN (0D10-1E8C) <pool-3-thread-20> [PooledProcessor] Problem processing HTTP connection: Software caused connection abort: recv failed

2020-08-05T08:45:43.465+09:00 WARN (0D10-02B0) <pool-3-thread-8> [PooledProcessor] Problem processing HTTP connection: Software caused connection abort: recv failed

2020-08-05T09:20:03.568+09:00 WARN (0D10-0050) <pool-3-thread-23> [PooledProcessor] Problem processing HTTP connection: Software caused connection abort: recv failed

2020-08-05T09:22:03.897+09:00 WARN (0D10-19E8) <pool-3-thread-15> [PooledProcessor] Problem processing HTTP connection: Software caused connection abort: recv failed

2020-08-05T10:19:06.559+09:00 WARN (0D10-1F20) <pool-3-thread-4> [PooledProcessor] Problem processing HTTP connection: Software caused connection abort: recv failed

2020-08-05T11:01:33.501+09:00 WARN (0D10-0250) <pool-3-thread-24> [PooledProcessor] Problem processing HTTP connection: Software caused connection abort: recv failed

Re: i'm stuck by customizing in horizon 7

Shreyskar — Wed, 05 Aug 2020 15:37:01 GMT

-Customization times out majorly due to following reasons. Please check below services are working fine:

DNS issue.
DHCP issues as machines do not get a valid IP.
Check if machines are getting joined to domain or not.User account used for linked clone operation does not have sufficient permission to join machine in domain. Check Create a User Account for View Composer AD Operations
License activation issues (Skip license activation through registry on master image and test : VMware Knowledge Base )
Issue with Sysprep script if you are using sysprep instead of quickprep.
If you are using quickprep for guest customization, provide the below log from the linked clone VM where you see 'customization timed out':

%system_drive%\Windows\Temp\VMware\vmware-viewcomposer-ga-new.log

Re: i'm stuck by customizing in horizon 7

RWEQRWQ — Thu, 06 Aug 2020 07:30:34 GMT

yes i can see all information.

but i can't see special things..

i fixed all error.

only error is "customization operation timed out"

Re: i'm stuck by customizing in horizon 7

RWEQRWQ — Thu, 06 Aug 2020 07:57:19 GMT

i knew my problem

I cannot access vcenter with FQDN NAME.

and i got esxi error log..

i think dns server is strange.

DNS reverse direction search show same clone's ip got 3 times.

i can access vcenter with an IP address.

However, You can access vcenter : 5480 address. i can log in.

FQDN page error

"An error occurred while sending an authentication request to the vCenter Single Sign-On server (an error occurred while processing metadata during the VCenter Single Sign-On setup. Service provider validation failed. Verify that the server URL is correct and in FQDN format, and that the host name is a trusted service provider alias."

i checked ping test with "vcenter.ws1.com, hc.ws1.com (horizon connection server), vm image...etc

I didn't have a license, so I deactivated the license function.

i use quick prep.

I only added an account to Ad's group until version 7.11. Never assigned authority. How do you assign authority?

my ad/dns server os is window server 2016 r2 64 bit

i can't find the user right option.

Re: i'm stuck by customizing in horizon 7

RWEQRWQ — Thu, 06 Aug 2020 09:03:41 GMT

Customization times out majorly due to following reasons. Please check below services are working fine:

DNS issue. <======================original vm and clone vm got dns 192.168.1.196 and re
DHCP issues as machines do not get a valid IP. <<===== the vm get 192.168.1.23
Check if machines are getting joined to domain or not.User account used for linked clone operation does not have sufficient permission to join machine in domain. Check Create a User Account for View Composer AD Operations <============== by vcenter's access, clone vm got dns network. (ex. DESKTOP-1******.ws1.com)
License activation issues (Skip license activation through registry on master image and test : VMware Knowledge Base ) <============== i did it. not work.
Issue with Sysprep script if you are using sysprep instead of quickprep. <========= i use quickprep
If you are using quickprep for guest customization, provide the below log from the linked clone VM where you see 'customization timed out':

%system_drive%\Windows\Temp\VMware\vmware-viewcomposer-ga-new.log <<<<<================ attached.. i'm looking the log