topic Re: Horizon client - Install Failed in Horizon Desktops and Apps

Horizon client - Install Failed

Tiger666 — Wed, 02 Sep 2020 07:53:26 GMT

Trying to install horizon client on my personal Win 10 PC. I've had it installed before but this time I just get Install Failed. I've attached the logs. I'm on Win 10 64bit 19041.450.

Re: Horizon client - Install Failed

Lalegre — Wed, 02 Sep 2020 08:03:22 GMT

Hello Tiger666,

I can see these extracts inside the vminst log:

inst-build-16490312| E2: VNLDeleteSystemFile: failed to delete 0x00000002 'C:\WINDOWS\system32\drivers\vmusb.sys'

2020-09-02T08:43:27.782+01:00| inst-build-16490312| E2: VNLDeleteSystemFile: failed #3 to delete 0x00000002 'C:\WINDOWS\SysWOW64\drivers\vmusb.sys'

Could you go on that path and try to remove those two files manually if they are there? It could be that they keep orphaned from your last installation.

Re: Horizon client - Install Failed

Tiger666 — Wed, 02 Sep 2020 08:09:05 GMT

Those two files are not there.

Re: Horizon client - Install Failed

domdsouza — Thu, 03 Sep 2020 20:28:14 GMT

This is what's causing the issue.

vdmInstUtil: 09/02/20 08:43:33 ERROR: Failed writing to file "C:\WINDOWS\system32\Drivers\etc\hosts".

For some silly reason, it wants to add an entry to the hosts file as shown below.

127.0.0.1 view-localhost # view localhost server

A lot of AntiVirus applications will prevent this, and hence the failed install. The workaround is to stop the AV temporarily until the install is complete, or add those entries manually. If that entry exists, it will skip that part.

Re: Horizon client - Install Failed

Tiger666 — Fri, 04 Sep 2020 05:28:31 GMT

You've got it. Added the line and it skipped and installed. Thanks a lot.

Re: Horizon client - Install Failed

grimb1e — Sat, 17 Apr 2021 03:23:46 GMT

This trick really works. Thank you very much.

Re: Horizon client - Install Failed

bobkingpdx1 — Mon, 27 Feb 2023 00:55:48 GMT

Hello,

I'm attempting to install the VMware Horizon 7 Client to a Windows 10 (22h2) machine (physical Dell laptop) and getting "Install Failed." When I look in the logs I find any number of lines marked error but the line I believe is relevant is:
"Error 0x80070643: Failed to install MSI package."
After reviewing the associated posts here, I tried:

- rebooting
- adding the line "127.0.0.1 view-localhost # view localhost server" to the Hosts file

- turning off all Sophos A/V services

- uninstalling Sophos A/V then rebooting

Same result each time. I've attached the most recent log files. Any help will be appreciated.

Thanks!

Re: Horizon client - Install Failed

JGO_at_Dell — Mon, 07 Aug 2023 13:25:22 GMT

Great post Dom, this was exactly my issue, first time I've encountered this. Trying to install the 2306 Horizon client, build 21964678, on Windows 11. I also tried the 2303 and it failed as well.

My hosts file was Read-only so I made it Read-Write. Re-running the client and the install was successful and yes, that new VMware entry was at the bottom of the file.