topic Re: VMWare Horizon client won't install in Horizon Desktops and Apps

VMWare Horizon client won't install

MrJeff85 — Wed, 10 Jun 2020 17:50:48 GMT

I updated Windows 10 to the may update (1909 to 2004)

I am trying to install VMWare Horizon client and it keeps on crashing and sending me a message; Installation failed.

Here are the logs.

Re: VMWare Horizon client won't install

AlexAskin — Wed, 10 Jun 2020 19:45:46 GMT

Is seems that the error occurs while the setup is trying to open C:\WINDOWS\system32\Drivers\etc\hosts:

MSI (s) (88:E0) [13:43:17:470]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSID11D.tmp, Entrypoint: VMAddViewLocalHostEntryToHostsFile

vdmInstUtil: 06/10/20 13:43:17 Entering custom action VMAddViewLocalHostEntryToHostsFile

vdmInstUtil: 06/10/20 13:43:17 --- VMAddViewLocalHostEntryToHostsFile() : Adding view-localhost entry to the 'etc\hosts' file.

vdmInstUtil: 06/10/20 13:43:17 File exists: "C:\WINDOWS\system32\Drivers\etc\hosts"

vdmInstUtil: 06/10/20 13:43:17 Searching for '127.0.0.1 view-localhost # view localhost server' in "C:\WINDOWS\system32\Drivers\etc\hosts"

vdmInstUtil: 06/10/20 13:43:17 File exists: "C:\WINDOWS\system32\Drivers\etc\hosts"

vdmInstUtil: 06/10/20 13:43:17 Pattern not found!

vdmInstUtil: 06/10/20 13:43:17 Appending text to file: "C:\WINDOWS\system32\Drivers\etc\hosts"

vdmInstUtil: 06/10/20 13:43:17 ERROR: Failed to open file: "C:\WINDOWS\system32\Drivers\etc\hosts": 13

vdmInstUtil: 06/10/20 13:43:17 ERROR: Failed writing to file "C:\WINDOWS\system32\Drivers\etc\hosts".

vdmInstUtil: 06/10/20 13:43:17 Exiting custom action VMAddViewLocalHostEntryToHostsFile

CustomAction VM_AddViewLocalHostEntryToHostsFile returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

MSI (s) (88:04) [13:43:17:486]: Note: 1: 2265 2: 3: -2147287035

MSI (s) (88:04) [13:43:17:486]: User policy value 'DisableRollback' is 0

MSI (s) (88:04) [13:43:17:486]: Machine policy value 'DisableRollback' is 0

Fin de l action 13:43:17 : InstallFinalize. Valeur renvoyée : 3.

Horizon Client 5.4 does not yet support Windows 10 2004:

Windows 10 32-bit or 64-bit Version

1909 SAC Version

1903 SAC Version

1809 SAC Enterprise

Home, Pro, Pro for Workstations, Enterprise, Internet of Things (IoT) Enterprise, and Education

Source: https://docs.vmware.com/en/VMware-Horizon-Client-for-Windows/5.4/horizon-client-windows-installation.pdf

Re: VMWare Horizon client won't install

Shreyskar — Thu, 11 Jun 2020 02:55:28 GMT

Hi MrJeff85

Though it is not supported, but based on error stack it seems installation is failing while writing to hosts file.

Change the permissions for the hosts file (C:\Windows\System32\drivers\etc\hosts) on the system from read only to read/write and check if it helps.

Re: VMWare Horizon client won't install

MrJeff85 — Thu, 11 Jun 2020 11:42:44 GMT

Thank you! Now I'm able to use the proper client and it works fine.

Re: VMWare Horizon client won't install

stranger401 — Fri, 06 Jan 2023 17:21:38 GMT

I finally fixed the same problem on my machine.

I found that I did not have a hosts file in C:/windows/system32/drivers/etc/

I created a hosts file in this location using a generic file I found on the internet.

Once the host file was created in the location above, the installation went smoothly and the application worked perfectly

Hope this helps.