topic Re: The assigned pools user doesn't see in horizon in Horizon Desktops and Apps https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/The-assigned-pools-user-doesn-t-see-in-horizon/m-p/2223797#M87883 <HTML><HEAD></HEAD><BODY><P>Bit difficult to troubleshoot.</P><P></P><P>Can you start with, whether you see the event in view connection server?</P><P>Can he see other pools?</P></BODY></HTML> Wed, 08 Jan 2020 21:49:24 GMT Techstarts 2020-01-08T21:49:24Z The assigned pools user doesn't see in horizon https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/The-assigned-pools-user-doesn-t-see-in-horizon/m-p/2223796#M87882 <HTML><HEAD></HEAD><BODY><P>Hi everyone,</P><P></P><P>I have a problem with a one user. I assigned to new pool and when I tried login on thin clint user doesn't see a new pool. I didn't have this problem never before. The user is Entitlements to new pool. When I login on client horizon I see new pool. </P><P></P><P>Maybe someone had such a problem and found a solution.</P><P></P><P>Regards Tomek </P><P></P><DIV style="position: absolute; visibility: hidden; left: 8px; top: 10px; width: 593.25px; height: 37px;"> </DIV><DIV class="jfk-bubble gtx-bubble" style="visibility: visible; left: -311px; top: 57px; opacity: 1;"><DIV class="jfk-bubble-content-id"><DIV style="min-width: 200px; max-width: 400px;"> </DIV></DIV><DIV class="jfk-bubble-closebtn-id jfk-bubble-closebtn"> </DIV><DIV class="jfk-bubble-arrow-id jfk-bubble-arrow jfk-bubble-arrowup" style="left: 296.5px;"><DIV class="jfk-bubble-arrowimplbefore"> </DIV><DIV class="jfk-bubble-arrowimplafter"> </DIV></DIV></DIV></BODY></HTML> Tue, 07 Jan 2020 10:04:17 GMT https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/The-assigned-pools-user-doesn-t-see-in-horizon/m-p/2223796#M87882 TomekBlaut 2020-01-07T10:04:17Z Re: The assigned pools user doesn't see in horizon https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/The-assigned-pools-user-doesn-t-see-in-horizon/m-p/2223797#M87883 <HTML><HEAD></HEAD><BODY><P>Bit difficult to troubleshoot.</P><P></P><P>Can you start with, whether you see the event in view connection server?</P><P>Can he see other pools?</P></BODY></HTML> Wed, 08 Jan 2020 21:49:24 GMT https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/The-assigned-pools-user-doesn-t-see-in-horizon/m-p/2223797#M87883 Techstarts 2020-01-08T21:49:24Z Re: The assigned pools user doesn't see in horizon https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/The-assigned-pools-user-doesn-t-see-in-horizon/m-p/2223798#M87884 <HTML><HEAD></HEAD><BODY><P>How did you grant access to the user before? Entitlment is done based on AD group or directly to the AD user?</P></BODY></HTML> Fri, 10 Jan 2020 06:17:31 GMT https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/The-assigned-pools-user-doesn-t-see-in-horizon/m-p/2223798#M87884 NathanosBlightc 2020-01-10T06:17:31Z Re: The assigned pools user doesn't see in horizon https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/The-assigned-pools-user-doesn-t-see-in-horizon/m-p/2223799#M87885 <HTML><HEAD></HEAD><BODY><P>Tomek,</P><P></P><P>If persistent (dedicated) desktops, in addition to the entitlement, did you Assign the user to the specific desktop?</P><P></P><P>If non-persistent (floating), in addition to the entitlement, are there enough desktops in the pool for the user to get a new desktop?</P><P></P><P>When you login from a PC/Mac client or Web Browser (not only Thin Client), do you see the pool?</P><P></P><P>Sincerely,</P><P>Yury Magalif</P></BODY></HTML> Mon, 13 Jan 2020 16:52:33 GMT https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/The-assigned-pools-user-doesn-t-see-in-horizon/m-p/2223799#M87885 ymagalif 2020-01-13T16:52:33Z