topic Re: Help Desk Tool Not able to log in in Horizon Desktops and Apps

Help Desk Tool Not able to log in

nonsparker — Mon, 14 Aug 2017 13:38:40 GMT

When I try to log into the Horizon Help Desk tool, after I put in my username and password the circle just spins. If I refresh the page I am able to see the interface but get an error on the top stating "Failed to fetch domain list"

Has anyone seen this error? What can I do to resolve it?

Re: Help Desk Tool Not able to log in

GhinguskhanD1 — Sun, 20 Aug 2017 16:46:54 GMT

I've just gone live with View 7 in my environment and I'm facing the same thing.

The Helpdesk tool automatically logs in if you click the button from the "View Administrator" Console but won't log I if you go directly to the help desk tool via the URL

Yout just get a constant spinning wheel. I've logged it with VMware Support (today 20.08.2017) and im waiting for a response.

Dis you ever get it working?

Re: Help Desk Tool Not able to log in

parmarr — Mon, 21 Aug 2017 08:11:55 GMT

Hello,

Could you please check if there are multiple domains in the environment and mutual trust exists between them?

Re: Help Desk Tool Not able to log in

MVEJVB — Fri, 25 Aug 2017 07:17:12 GMT

it is character sensitive, did you put your username as it is in AD?

in example to login with administrator > in AD this user is 'Administrator'

had the same issue, and with character sensitive in mind it worked like expected.

Re: Help Desk Tool Not able to log in

PCTechStream — Fri, 06 Oct 2017 13:34:01 GMT

Thanks!

You're right it's character sensitive,

Worked for me....

Raul.

VMware VDI Administrator.

http://ITCloudStream.com/

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