The connection to Remote Desktop ended - View 5.2 version

gopinathassrj — Fri, 22 May 2015 07:39:51 GMT

Dear Experts,

One of the user reported "The connection to Remote Desktop ended" while accessing his desktop. When I verified in View Administrator console on his recorded evernts are success, and no other VDI machines reported such issue in same pool. The allocated machine can able to RDP - MSTSC from his credentials from all other accessing desktop or location. While the user connecting form View client it is preparing for desktop end up with "The connection to Remote Desktop Ended".

Pool settings:

Type: Automated Pool

User assignment: Dedicated Assignment

Enable automatic assignment : Yes

Max No of desktop: 360

Min No of desktop: 100

No of spare desktop (Power on): 20

Tried some work around couldn't help:

1. Verified View administrator user events are success - but the user is not obtaining his desktop from View client.

2. The allocated desktop is connecting via Microsoft RDP with his credentials from all location (Asia/Europe/Americas) - No error reported View Agent logs from event viewer.

3. The user domain ID verified and deleted and recreated still the same error message poping up.

4. Validated all ports connection from his desktop/firewall - all OK.

5. Validated Connection server logs - Looks good.

6. User assigned desktop - unassigned from pool and tried logging to obtain new desktop - not success, Tried assigning New desktop still user having same error.

6. For the testing the user entitled to multiple pools, however the user view client inventory not showing any entitled assigned desktop -Strange behavior, Same other users are applied it is working.

7. Possible logs captured from View client below to add your comments

2015-05-20T16:32:39.751+05:30 INFO (1BC0-1D90) <Main Thread> [wswc] Windows Client started

2015-05-20T16:32:55.743+05:30 INFO (1BC0-0E50) <MessageFrameWorkDispatch> [wswc_tunnel] Data frame policy set to NEGOTIATE (proposing 61440 bytes)

2015-05-20T16:32:55.743+05:30 INFO (1BC0-0E50) <MessageFrameWorkDispatch> [wswc_tunnel] Received chunk window set to 2

2015-05-20T16:32:58.103+05:30 INFO (1BC0-1F60) <TunnelRead> [wswc_tunnel] Tunnel Unnamed: connected to server 'hillsbor-svr-cj.nike.com', start tunnel protocol

2015-05-20T16:32:58.746+05:30 INFO (1BC0-1F60) <TunnelRead> [wswc_tunnel] Tunnel Unnamed authenticated Ok, set state = running

2015-05-20T16:33:05.107+05:30 INFO (1F3C-1CF4) <7412> [pcoip_mfw] Program 'vmware-remotemks - VMware Remote MKS' started, version=9.0.2 build-1151508, pid=0x1F3C, buildtype=release, usethread=0, closeafterwrite=0

2015-05-20T16:33:05.120+05:30 INFO (1F3C-1CF4) <7412> [vmware-remotemks] Program 'vmware-remotemks - VMware Remote MKS' started, version=9.0.2 build-1151508, pid=0x1F3C, buildtype=release, usethread=0, closeafterwrite=0

2015-05-20T16:33:05.307+05:30 INFO (1F3C-1CF4) <7412> [ViewMMDevRedir] Program 'vmware-remotemks - VMware Remote MKS' started, version=9.0.2 build-1151508, pid=0x1F3C, buildtype=release, usethread=0, closeafterwrite=0

2015-05-20T16:33:05.346+05:30 INFO (1F3C-1CF4) <7412> [vmware-remotemks] Program 'vmware-remotemks - VMware Remote MKS' started, version=9.0.2 build-1151508, pid=0x1F3C, buildtype=release, usethread=0, closeafterwrite=0

2015-05-20T16:33:06.031+05:30 INFO (1BC0-07F0) <DesktopWindow> [wswc_ui] Connecting client to agent via socket channel

2015-05-20T16:33:06.093+05:30 ERROR (1BC0-0DA4) <MessageFrameWorkDispatch> [wswc_mvdi] MVDI::GetNumberOfOfflineDesktops: could not get broker bag for 'https://Connection server'.

2015-05-20T16:33:27.713+05:30 INFO (1BC0-07F0) <DesktopWindow> [wswc_pcoip] The connection to the remote computer ended.

2015-05-20T16:33:29.439+05:30 INFO (1BC0-0C70) <MessageFrameWorkDispatch> [wswc] VMware View Windows Client received shutdown signal

2015-05-20T16:33:29.441+05:30 ERROR (1BC0-0FF4) <BoraThread> [wswc_localvm] OVDIRemoveAllFromReplicationManager: removing all desktops from replication manager.

2015-05-20T16:33:29.441+05:30 ERROR (1BC0-0FF4) <BoraThread> [wswc_localvm] OVDIRemoveAllFromReplicationManagerDone: finished removing all desktops from replication manager.

2015-05-20T16:33:29.460+05:30 ERROR (1BC0-0FF4) <BoraThread> [wswc_localvm] OVDIShutdownDone: finished shutting down OVDI Client.

2015-05-20T16:33:29.963+05:30 INFO (1BC0-1F60) <TunnelRead> [wswc_tunnel] Tunnel Unnamed: STOPPED by peer, properties:

reason = Logout request by system

2015-05-20T16:33:30.381+05:30 INFO (1BC0-1D90) <Main Thread> [wswc] VMware Windows Client stopped (exit code 0)

2015-05-20T16:33:34.413+05:30 INFO (19C4-1BF4) <7156> [MessageFrameWork] Program 'wswc - VMware View Client' started, version=5.4.1 build-1888861, pid=0x19C4, buildtype=release, usethread=1, closeafterwrite=0

2015-05-20T16:33:34.705+05:30 INFO (19C4-1D20) <logloaded> [MessageFrameWork] Plugin 'wswc_ui - VMware View Client UI handler' loaded, version=5.4.1 build-1888861, buildtype=release

2015-05-20T16:33:34.706+05:30 INFO (19C4-1478) <logloaded> [MessageFrameWork] Plugin 'wswc_localvm - VMware View Client Local VM Interaction Handler' loaded, version=5.4.1 build-1888861, buildtype=release

2015-05-20T16:33:35.536+05:30 ERROR (19C4-137C) <BoraThread> [wswc_localvm] SCSI Detect: Could not open the registry to enumerate SCSI devices.

2015-05-20T16:33:35.696+05:30 INFO (19C4-1350) <logloaded> [MessageFrameWork] Plugin 'wswc_http - VMware View Client HTTP Handler' loaded, version=5.4.1 build-1888861, buildtype=release

2015-05-20T16:33:35.698+05:30 INFO (19C4-0E08) <logloaded> [MessageFrameWork] Plugin 'wswc_command - VMware View Connection Server Command Handler' loaded, version=5.4.1 build-1888861, buildtype=release

VMware case logged for investigation and uploaded Connection server/View Client/Agent logs, awaiting for response.

Please let me know if you experienced similar issue and what work around applied to fix this.

topic The connection to Remote Desktop ended - View 5.2 version in Horizon Desktops and Apps

The connection to Remote Desktop ended - View 5.2 version