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    <title>topic Re: Remote Managemtn Tool in Horizon Desktops and Apps</title>
    <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Remote-Managemtn-Tool/m-p/2679953#M72146</link>
    <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;We use RealVNC to remote into our user's physical and virtual desktops.&amp;nbsp; It works great, and authenticates via AD.&amp;nbsp; We also use LogMeIn to assist with external users when they have issues connecting to the VPN, and/or View Client.&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
    <pubDate>Wed, 17 Sep 2014 12:55:16 GMT</pubDate>
    <dc:creator>nzorn</dc:creator>
    <dc:date>2014-09-17T12:55:16Z</dc:date>
    <item>
      <title>Remote Managemtn Tool</title>
      <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Remote-Managemtn-Tool/m-p/2679952#M72145</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;Hi, what tools are you using to support your end user if they call Helpdesk for issues. For example - a user is using VMware Horizon View, calls helpdesk that his ThinApp is not working. A helpdesk support staff can quickly shadows the user session and logs a ticket Or troubleshoot the problem. This solution should be secured, supporting multiple Devices(Laptop,Desktop, ThinClient, iPAD and can support users bother internally and externally.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Thanks&lt;/P&gt;&lt;P&gt;Tom.&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Wed, 17 Sep 2014 12:28:25 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Remote-Managemtn-Tool/m-p/2679952#M72145</guid>
      <dc:creator>tomtom1</dc:creator>
      <dc:date>2014-09-17T12:28:25Z</dc:date>
    </item>
    <item>
      <title>Re: Remote Managemtn Tool</title>
      <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Remote-Managemtn-Tool/m-p/2679953#M72146</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;We use RealVNC to remote into our user's physical and virtual desktops.&amp;nbsp; It works great, and authenticates via AD.&amp;nbsp; We also use LogMeIn to assist with external users when they have issues connecting to the VPN, and/or View Client.&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Wed, 17 Sep 2014 12:55:16 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Remote-Managemtn-Tool/m-p/2679953#M72146</guid>
      <dc:creator>nzorn</dc:creator>
      <dc:date>2014-09-17T12:55:16Z</dc:date>
    </item>
    <item>
      <title>Re: Remote Managemtn Tool</title>
      <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Remote-Managemtn-Tool/m-p/2679954#M72147</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;Not to derail the post but a quick question for Nzorn.&amp;nbsp;&amp;nbsp;&amp;nbsp; If you have could buy a new product would you go with RealVNC again?&amp;nbsp;&amp;nbsp;&amp;nbsp; We are currently testing and it looks good but feedback from someone who has used it in production is always great to have.&amp;nbsp; &lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Wed, 17 Sep 2014 13:01:24 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Remote-Managemtn-Tool/m-p/2679954#M72147</guid>
      <dc:creator>mittim12</dc:creator>
      <dc:date>2014-09-17T13:01:24Z</dc:date>
    </item>
    <item>
      <title>Re: Remote Managemtn Tool</title>
      <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Remote-Managemtn-Tool/m-p/2679955#M72148</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;I would definitely go with RealVNC again.&amp;nbsp; As mentioned above it's AD integrated so it informs the user who is remoting into their desktop.&amp;nbsp; We also setup a read-only group which allows some users the ability to remote into desktops with the ability to see the desktop, but not control it.&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Wed, 17 Sep 2014 13:13:00 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Remote-Managemtn-Tool/m-p/2679955#M72148</guid>
      <dc:creator>nzorn</dc:creator>
      <dc:date>2014-09-17T13:13:00Z</dc:date>
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