topic Re: Bluescreen showing error "Vmwvwebcam.sys" every day on guest OS. in VMware Horizon Discussions

Bluescreen showing error "Vmwvwebcam.sys" every day on guest OS.

advancedzz — Fri, 17 Feb 2023 05:56:25 GMT

Every day, approximately 10 machines must be rebooted because they display the Bluescreen error "Vmwvwebcam.sys." The company has approximately 500 computers, and approximately 10 of them display the problem each day. Uncertain what caused it. Is it possible to fix?

Details

VSphere Client version 7.0.3.01100

Vmware VMware Horizon : Version 2111

Vmware guest : Windows 10 22h2 (Build 10.0.19045.2486)

Re: Bluescreen showing error "Vmwvwebcam.sys" every day on guest OS.

scott28tt — Fri, 17 Feb 2023 11:47:20 GMT

I have reported your post to the moderators, asking them to move it to the area for Horizon.

Re: Bluescreen showing error "Vmwvwebcam.sys" every day on guest OS.

FDST92 — Fri, 17 Feb 2023 14:32:19 GMT

Dear @advancedzz ,

We faced the same issue and we found with the BSOD dumps that it was related to Snagit 2021.
We just updated the app and are waiting the wide range deploy to see if it's better with the 2023 version.

Best regards

Re: Bluescreen showing error "Vmwvwebcam.sys" every day on guest OS.

advancedzz — Mon, 20 Feb 2023 02:09:00 GMT

do you found blue screen Vmwvwebcam.sys like me?

Re: Bluescreen showing error "Vmwvwebcam.sys" every day on guest OS.

vShazerJr — Tue, 28 Feb 2023 18:33:13 GMT

We have been seeing this issue as well. We were using VMware Agent 2206 but so far during testing, haven't seen this issue using 2212. I have had Microsoft analyze the dump file and it is related to VMware products. I opened another ticket with VMware on this issue, 23411163402.

Re: Bluescreen showing error "Vmwvwebcam.sys" every day on guest OS.

yukiafronia — Wed, 01 Mar 2023 13:29:01 GMT

I experienced this too, but it seems to be fixed with Horizon Agent 2209 , CS 2209.

Re: Bluescreen showing error "Vmwvwebcam.sys" every day on guest OS.

mlindgren1 — Thu, 27 Apr 2023 08:47:28 GMT

Hello,

We were also experiencing this in Horizon 2111. It disappeared after we upgraded to Horizon 2212.

As @yukiafronia mentioned it seems to to be resolved with Horizon 2209. I noticed that Horizon Agent 2209 had an updated driver version of Vmwvwebcam.sys.

The Horizon technical support semmed to be unaware of this change, but hopefully people who are experiencing this will find their way to this community thread.

Re: Bluescreen showing error "Vmwvwebcam.sys" every day on guest OS.

yukiafronia — Fri, 28 Apr 2023 06:40:33 GMT

Hi , @mlindgren1

I'm glad you were able to resolve the issue successfully.
If everything is OK, please mark it as "resolved."

@scott28tt

I suspect that quite a few people experience this problem.
Can Scott spread the word about this thread?

Re: Bluescreen showing error "Vmwvwebcam.sys" every day on guest OS.

scott28tt — Tue, 02 May 2023 15:55:03 GMT

@yukiafronia

As per my signature, I don't use the Communities in any official capacity - I don't know who would be the correct person for me to tag.

Re: Bluescreen showing error "Vmwvwebcam.sys" every day on guest OS.

sjesse — Tue, 02 May 2023 16:55:42 GMT

Your best bet is to stick with support(make sure they keep you updated), and posting places like here and reddit if you want other people to see it, but its unlikely that most volunteers here have direct access to anything on in the buisness unit that could help.