topic Re: After upgrade Update manager just spins in Update Manager Discussions

After upgrade Update manager just spins

gcomstar — Wed, 06 Oct 2021 15:56:26 GMT

I upgraded vcenter and my esxi hosts to 7.0.3.

If I login with the administrator@vpshere.local account everything is fine. If I login with an AD account that has been granted full control all update related windows just spin as if I do not have permission to access the lifecycle manager service. My account is granted admin access to everything in center.

I tried resetting the update manager db, that did not resolve the issue. I also tried clearing all local cache in the browser. That actually got me to this point, prior to clearing the cache I was getting an error that I was unable to authenticate to lifecycle manager when I first logged into the webui.

Curious if anyone else is seeing this.

Re: After upgrade Update manager just spins

Retsd1 — Wed, 06 Oct 2021 18:11:41 GMT

Hello, I am seeing this also. Anyone know how to fix it?

Michael Devenney

Re: After upgrade Update manager just spins

asajm — Thu, 07 Oct 2021 07:44:16 GMT

Hi @gcomstar @Retsd1

Can you double-check the configuration with this article?

Unable to Log In Using Active Directory Domain Authentication

Re: After upgrade Update manager just spins

PHServerTeam — Thu, 07 Oct 2021 09:28:10 GMT

after updating vcenter to 7.0.3 we are seeing this as well, will check the article below and see if that helps

Re: After upgrade Update manager just spins

NickDaGeekUK — Thu, 07 Oct 2021 11:46:22 GMT

https://kb.vmware.com/s/article/83778?lang=en_US

Not sure if its relevant to your problem or not.

Can say that doing what this article suggests breaks the updates for VCSA 6.5U3q

Re: After upgrade Update manager just spins

gcomstar — Thu, 07 Oct 2021 11:49:59 GMT

I am able to login to vcenter with AD credentials, its just lifecycle manager specifically that seems to be having issues with that auth method,

Re: After upgrade Update manager just spins

NickDaGeekUK — Thu, 07 Oct 2021 12:39:11 GMT

Oh I see. Just wondering if it was the update manager service that had crashed as per the article I referenced.

I was able to login to VCSA no problems it was the update manager tab that was failing to load and in the tasks window it was trying to connect to the vmware servers to download patch definitions and failing. Reversing the edit in the article referenced fixed it for me on VCSA 6.5UQ3

Not sure what to suggest as I don't have the lifecycle manager I think that's 6.7 and above isn't it?

Re: After upgrade Update manager just spins

TasSM — Fri, 08 Oct 2021 06:12:14 GMT

@gcomstar Check this article .. I believe it covers the same issue you are experiencing - https://kb.vmware.com/s/article/85962

Best regards,
T

Re: After upgrade Update manager just spins

Eudmin — Fri, 08 Oct 2021 18:34:40 GMT

Seeing it too. Looks like we have to wait for a fix for it to work with domain accounts again.

Re: After upgrade Update manager just spins

gcomstar — Sat, 09 Oct 2021 02:29:32 GMT

@gcomstar Check this article .. I believe it covers the same issue you are experiencing - https://kb.vmware.com/s/article/85962

yes that is def the issue.