topic Re: Unable to log into VMware vcenter appliance and SSH 6.5 in vCenter™ Server Discussions

Unable to log into VMware vcenter appliance and SSH 6.5

uhokaysure — Tue, 22 Aug 2023 19:35:05 GMT

Hi!

I reset the vcenter appliance password, and am able to log into VAMI.
When I try to log into vCenter appliance through the console using the new credentials, it accepts, but immediately returns to the "vCenter Login:"

I tried to SSH in, but it states access is denied to everything. Turned on BASH through VAMI and am still unable to connect.

Re: Unable to log into VMware vcenter appliance and SSH 6.5

HassanAlKak88 — Wed, 23 Aug 2023 06:37:23 GMT

to access SSH to vCenter you have to enable SSH from VAMI not the Bash, following this procedure: Enable or Disable SSH and Bash Shell Access

Re: Unable to log into VMware vcenter appliance and SSH 6.5

uhokaysure — Wed, 23 Aug 2023 14:54:04 GMT

Hi Hassan,

I enabled SSH and BASH from VAMI, it still says access is denied.
I reset the vcenter password and can log into VAMI, but not when i SSH through putty.

When i try to console into the vcenter appliance from the host, it accepts my password but still doesn't do anything. if i intentionally enter an incorrect password it will say login incorrect whereas the correct password just takes me back to the login screen.

Re: Unable to log into VMware vcenter appliance and SSH 6.5

Sachchidanand — Thu, 24 Aug 2023 08:30:18 GMT

See if the following KB helps you solve the issue:

https://kb.vmware.com/s/article/50113586

Regards,
Sachcihdanand

Re: Unable to log into VMware vcenter appliance and SSH 6.5

HassanAlKak88 — Thu, 24 Aug 2023 09:36:21 GMT

from the console, try to Run the command to list running services: service-control --status and check if all required services are running.

Re: Unable to log into VMware vcenter appliance and SSH 6.5

uhokaysure — Thu, 24 Aug 2023 15:24:09 GMT

I can't log into the console. It will accept the credentials but doesn't do anything.

I found a thread that seems to have the exact same problem i here from 5 years ago

https://communities.vmware.com/t5/VMware-vCenter-Discussions/Access-denied-root-ssh/m-p/2983510#M49082

Re: Unable to log into VMware vcenter appliance and SSH 6.5

uhokaysure — Mon, 11 Sep 2023 17:26:54 GMT

Hi Hassan, any other suggestion if i can't log into the console? It accepts credentials but doesn't move away from enter the credentials prompt. When i enter bad credentials it'll say incorrect, but nothing when it's correct.

Re: Unable to log into VMware vcenter appliance and SSH 6.5

Ajay1988 — Tue, 12 Sep 2023 08:14:11 GMT

Did u check this >> https://kb.vmware.com/s/article/50113586 ??

Re: Unable to log into VMware vcenter appliance and SSH 6.5

schikhaldekar — Tue, 12 Sep 2023 13:18:56 GMT

Hi @uhokaysure ,

Please reset the password again with KB: https://kb.vmware.com/s/article/2147144

Post resetting the password and before reboot, Run below commands:

pam_tally2 --user root --------------------> If number of failures are huge, Then reset the root account or unlock it

pam_tally2 --user root --reset ----------> This will unlock the root account

Hope above helps.

Re: Unable to log into VMware vcenter appliance and SSH 6.5

VRO123 — Tue, 19 Sep 2023 12:55:27 GMT

I have faced the same issue, I logged in with @vsphere.local account and then I reset the root password